Transfer Center Director, LCMC Health Adult Hospital Market Dept
Name: Hospital Administration
Full-time , Days , 8:00am-5:00pm
Req # 39464
We’re a New Orleans-based, non-profit health system on a
mission: to provide the best possible care for every person and
parish in Louisiana and beyond, and to put a little more heart and
soul into healthcare along the way. And that means we do things a
little differently around here.
Treating people like family is the LCMC Health way, and it
always has been. Founded by Louisiana’s only freestanding
children’s hospital, we’ve grown into a healthcare system that’s
built to serve the unique needs of our communities and
Today, we offer five hospital locations: Children’s Hospital,
Touro, University Medical Center New Orleans, New Orleans East
Hospital, and West Jefferson Medical Center. We also offer a
network of urgent care centers across the greater New Orleans area.
With over 2,000 board-certified physicians specializing in
everything from head to toe, our community can count on us to
provide the right care, right where they need it.
This job description is intended to describe the general nature
and level of the work being performed by people assigned to this
work. This is not an exhaustive list of all duties and
responsibilities. LCMC Health reserves the right to amend and
change responsibilities to meet organizational needs as
The Transfer Center Director is responsible for successfully
managing and operating a centralized patient transfer center. The
Director provides the leadership and resources required to meet
patient needs and financial objectives to support growth for LCMC
Health’s Adult Hospital Market. This position must partner with
leaders throughout LCMC Health to drive initiatives and services
creating operational efficiencies. The Director is responsible for
ensuring exceptional and efficient operational processes for the
transfer center in accordance with the organization’s strategic and
operational objectives. This includes communicating, directing,
planning, organizing, and financial monitoring to facilitate the
delivery of cost-effective, high quality health care services, in
an ever changing and competitive healthcare environment.
Minimum Required: Bachelor’s Degree required, graduate from an
accredited School of Nursing, licensed to practice nursing in the
State of Louisiana.
Preferred: Master’s highly preferred.
Minimum Required: 5 years nursing experience; critical care
and/or emergency room nursing experience preferred, of which must
include 3 years in a supervisory capacity.
Minimum: Current, unencumbered RN License, in the state of
Ability to effectively communicate with senior industry
executives (internal and external to LCMC Health).
Ability and desire to integrate CQI/lean principles and tools
into work processes.
The ability to set and maintain high standards of performance in
a collegial environment, holding people accountable for achieving
deliverable metrics and in doing so, one who encourages open
dialogue and delegates authority and accountability
Superior leadership skills, particularly in cultivating a
high-performance leadership team, and in developing and maintaining
excellent partnerships with physicians and staff. Must listen
actively and accurately, encouraging input from others; provides
Requires the emotional stability to function effectively in
unpredictable situations; this role is subject to varying and
unpredictable situations and/or irregular hours.
Mission, Values and Standards of Ethical Conduct Oversees
acceptance and transfer of emergent, critical and direct admit
patients into Adult Hospital Market (AHM) facilities and, as
applicable, works alongside the Children’s Director of Transport to
facilitate transfer of emergent and critical patients to Children’s
Hospital of New Orleans.
Monitor trends in patient volume, demand and resource
utilization to appropriately initiate timely changes to meet
Oversees software tools that collect clinical information
including Bed Tracking software, Transfer Center database, call
recording software and paging tools.
Promotes teamwork within and across the network by maintaining
positive and productive intra-entity and intradepartmental
relationships and utilizing effective problem-solving skills.
Adheres to the LCMC Health Standards of Ethical Conduct,
displaying, as applicable, ethical behavior in the areas of
business ethics, legal compliance, confidentiality, conflicts of
interest, vendor relationships and the reporting of questionable
Ensures that all Transfer Center and Bed Management personnel
who have access to direct or indirect access to patient health
information, treat that information with the strictest
Patient/Customer Engagement Collaborates with AHM facility
leadership, physicians and other members of the health care team to
assure alignment of the distinctive patient experience and
provision of quality and safe care.
Provides operational oversight to areas of responsibility
ensuring timely and safe patient transfers from referring
institutions and other admission sources. Collaborates with
clinical groups and physician groups to continually refine
protocols to deliver and exceptional experience.
Assures patient safety by developing and implementing effective
policies and processes that are compliant with the Joint Commission
and regulatory requirements.
Works with local and regional ground and air ambulance services
to assure safe and timely transfer of patients to LCMC Health.
Provides expert guidance, consultation and leadership to staff
to attain optimal results; organizes and provides orientation and
training for new employees and performs ongoing performance
management for staff.
Performs quality assurance audits for Transfer Center and Bed
Management operations and clinical medical care during patient
Develops and implements annual outreach strategies for the
purpose of identifying and responding to customer needs and, as
Physician/Employee Engagement Provides support and assures that
employees are performing their work consistent with organizational
expectations and policies and procedures.
Communicates, facilitates, translates, establishes boundaries
and celebrates with team members to achieve exceptional employee
Assesses and assures selection, coaching, development and
alignment of the team members work with achieving departmental
plans based on organizational expectations.
Financial/Growth/Development Understand finance principles,
budgets, reimbursement principles, capital expenditures,
productivity measures and ensure department(s) meet financial
Develops and continually monitors key priorities and goals,
collects and analyzes data and presents results to both staff and
Continually measures progress towards key goals, collaborating
with strategy and business development, marketing, and physician
specialty groups to increase number of patient referrals.
LCMC Health is an equal opportunity employer and all qualified
applicants will receive consideration for employment without regard
to race, color, religion, sex, national origin, sexual orientation,
gender identity, disability status, protected veteran status or any
other characteristic protected by law.