We’re a New Orleans-based, non-profit health system on a
mission: to provide the best possible care for every person and
parish in Louisiana and beyond, and to put a little more heart and
soul into healthcare along the way. And that means we do things a
little differently around here.
Treating people like family is the LCMC Health way, and it
always has been. Founded by Louisiana’s only freestanding
children’s hospital, we’ve grown into a healthcare system that’s
built to serve the unique needs of our communities and
Today, we offer five hospital locations: Children’s Hospital,
Touro, University Medical Center New Orleans, New Orleans East
Hospital, and West Jefferson Medical Center. We also offer a
network of urgent care centers across the greater New Orleans area.
With over 2,000 board-certified physicians specializing in
everything from head to toe, our community can count on us to
provide the right care, right where they need it.
This job description is intended to describe the general nature
and level of the work being performed by people assigned to this
work. This is not an exhaustive list of all duties and
responsibilities. LCMC Health reserves the right to amend and
change responsibilities to meet organizational needs as
As a key leader in the Revenue Cycle, this position contributes
to LCMC Health’s financial strength, compliance and overall
performance by serving in a leadership capacity for all Hospital
Central Business Office functions. As such, this position is
responsible for integrating, monitoring and facilitating
improvement in the overall quality, timeliness, completeness and
accuracy of CBO processes (such as billing, cash posting, customer
service, follow-up, collections, revenue analytics and vendor
management) for all hospitals managed by the organization. This
individual is responsible for ensuring adherence to applicable
governmental and payer regulations, as well as maintaining a CBO
compliance plan. The incumbent assumes responsibility for
operational management, as well as administrative and fiscal
matters pertaining to the CBO.
Experience: Ten (10) years of Patient Financial Services
experience required. At least five (5) of related healthcare
revenue cycle management experience, preferably within a
multi-facility hospital system with affiliated physician
Education: Bachelor’s degree in business administration and/or
accounting, or other related field required; Master degree
Required Knowledge, Skills & Abilities:
Extensive knowledge of hospital and professional coding
including provider based billing.
Demonstrated skill in critical thinking, diplomacy, and
Strong knowledge in the areas of patient registration, billing,
accounts receivable management, cash management, managed care
contractual terms and requirements, health insurance practices,
wage and hour regulations, basic accounting including AR reserve
analysis, and industry standards for healthcare revenue
Strong analytical abilities and problem-solving skills.
Excellent oral, written and interpersonal communication
Exceptional leader with ability to foster staff motivation and a
productive working environment.
Proven abilities related to project planning, management, and
Ability to adapt to change and handle challenges proactively and
Ability to effectively collaborate with physicians and
managerial staff at all levels.
Supervises all members and facets of hospital CBO operations for
the health system. Provides direction of CBO management by
outlining operational goals and initiatives.
Recruits, selects, develops, retains and motivates staff to
ensure the maintenance of a highly credentialed and competent team.
Creates opportunities for professional growth among CBO staff.
Develops long term strategies to meet the expanding and changing
needs of the organization. Directs, administers, and sets policy
for all operations, programs, and activities related to patient
financial services, ensuring that processes and procedures meet
standards established by regulatory bodies and organizational
Oversees the timely completion of all essential business office
functions including billing, collections, cash posting, accounts
receivable management, and revenue analytics; investigates and
Responsible for the fiscal management of hospital CBO
operations, including the creation of annual operating budgets and
monitoring of expenditures.
Plans and launches new reimbursement and collection initiatives
with management on a regular basis; brainstorms methods for
achieving objectives; and carries projects through until goals are
successfully attained, providing direction and guidance to
Responsible for the development and administration of Revenue
Cycle technological systems throughout LCMC Health, including the
planned implementation of Epic. Guarantees that technology used
within the department remains updated; continually evaluates
alternative or additional solutions that may further increase
accuracy, efficiency, net revenue, and/or compliance.
Responsible for setting standards and evaluating performance of
CBO operations to ensure quality and productivity standards are
Collaborates with other system leaders to establish
accountability and coordination between the hospital CBO and LCMC
Health’s other clinical and administrative departments.
Maintains in-depth knowledge of regulations and standards,
ensuring compliance with orders or directives issued by applicable
governmental/regulatory agencies or third-party payers.
Analyzes data and prepares reports on collections performance,
government and payer reimbursement, payment arrangements, etc., as
required and/or requested.
Supports the annual planning process to establish objectives and
performance measures that gauge the effectiveness and efficiency of
business office strategies.
Discovers opportunities for process improvement through
reviewing performance metric reports and collaborating with other
departmental leaders; articulates the business case for such
Conducts risk assessments, cost-benefit analyses, and
feasibility studies in order to make informed recommendations and
estimate return on investment of strategic initiatives.
Participates in a multidisciplinary steering committee,
convening administrators as well as individuals from relevant
departments to assess current and future projects.
Manages, coordinates, and champions multiple business office
initiatives across the organization—including system go-lives—in
order to improve processes and support the revenue cycle
LCMC Health is an equal opportunity employer and all qualified
applicants will receive consideration for employment without regard
to race, color, religion, sex, national origin, sexual orientation,
gender identity, disability status, protected veteran status or any
other characteristic protected by law.