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System AVP Central Business Office

Company: West Park Hospital-WY-US
Location: New Orleans
Posted on: September 13, 2020

Job Description:

We’re a New Orleans-based, non-profit health system on a mission: to provide the best possible care for every person and parish in Louisiana and beyond, and to put a little more heart and soul into healthcare along the way. And that means we do things a little differently around here.

Treating people like family is the LCMC Health way, and it always has been. Founded by Louisiana’s only freestanding children’s hospital, we’ve grown into a healthcare system that’s built to serve the unique needs of our communities and families.

Today, we offer five hospital locations: Children’s Hospital, Touro, University Medical Center New Orleans, New Orleans East Hospital, and West Jefferson Medical Center. We also offer a network of urgent care centers across the greater New Orleans area. With over 2,000 board-certified physicians specializing in everything from head to toe, our community can count on us to provide the right care, right where they need it.

This job description is intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. LCMC Health reserves the right to amend and change responsibilities to meet organizational needs as necessary.


As a key leader in the Revenue Cycle, this position contributes to LCMC Health’s financial strength, compliance and overall performance by serving in a leadership capacity for all Hospital Central Business Office functions. As such, this position is responsible for integrating, monitoring and facilitating improvement in the overall quality, timeliness, completeness and accuracy of CBO processes (such as billing, cash posting, customer service, follow-up, collections, revenue analytics and vendor management) for all hospitals managed by the organization. This individual is responsible for ensuring adherence to applicable governmental and payer regulations, as well as maintaining a CBO compliance plan. The incumbent assumes responsibility for operational management, as well as administrative and fiscal matters pertaining to the CBO.


Experience: Ten (10) years of Patient Financial Services experience required. At least five (5) of related healthcare revenue cycle management experience, preferably within a multi-facility hospital system with affiliated physician practices.

Education: Bachelor’s degree in business administration and/or accounting, or other related field required; Master degree desirable.

Required Knowledge, Skills & Abilities:

Extensive knowledge of hospital and professional coding including provider based billing.

Demonstrated skill in critical thinking, diplomacy, and relationship building.

Strong knowledge in the areas of patient registration, billing, accounts receivable management, cash management, managed care contractual terms and requirements, health insurance practices, wage and hour regulations, basic accounting including AR reserve analysis, and industry standards for healthcare revenue resolution.

Strong analytical abilities and problem-solving skills.

Excellent oral, written and interpersonal communication skills.

Exceptional leader with ability to foster staff motivation and a productive working environment.

Proven abilities related to project planning, management, and prioritization.

Ability to adapt to change and handle challenges proactively and with pose.

Ability to effectively collaborate with physicians and managerial staff at all levels.


Supervises all members and facets of hospital CBO operations for the health system. Provides direction of CBO management by outlining operational goals and initiatives.

Recruits, selects, develops, retains and motivates staff to ensure the maintenance of a highly credentialed and competent team. Creates opportunities for professional growth among CBO staff.

Develops long term strategies to meet the expanding and changing needs of the organization. Directs, administers, and sets policy for all operations, programs, and activities related to patient financial services, ensuring that processes and procedures meet standards established by regulatory bodies and organizational leadership.

Oversees the timely completion of all essential business office functions including billing, collections, cash posting, accounts receivable management, and revenue analytics; investigates and addresses inefficiencies.

Responsible for the fiscal management of hospital CBO operations, including the creation of annual operating budgets and monitoring of expenditures.

Plans and launches new reimbursement and collection initiatives with management on a regular basis; brainstorms methods for achieving objectives; and carries projects through until goals are successfully attained, providing direction and guidance to subordinates throughout.

Responsible for the development and administration of Revenue Cycle technological systems throughout LCMC Health, including the planned implementation of Epic. Guarantees that technology used within the department remains updated; continually evaluates alternative or additional solutions that may further increase accuracy, efficiency, net revenue, and/or compliance.

Responsible for setting standards and evaluating performance of CBO operations to ensure quality and productivity standards are met.

Collaborates with other system leaders to establish accountability and coordination between the hospital CBO and LCMC Health’s other clinical and administrative departments.

Maintains in-depth knowledge of regulations and standards, ensuring compliance with orders or directives issued by applicable governmental/regulatory agencies or third-party payers.

Analyzes data and prepares reports on collections performance, government and payer reimbursement, payment arrangements, etc., as required and/or requested.

Supports the annual planning process to establish objectives and performance measures that gauge the effectiveness and efficiency of business office strategies.

Discovers opportunities for process improvement through reviewing performance metric reports and collaborating with other departmental leaders; articulates the business case for such changes.

Conducts risk assessments, cost-benefit analyses, and feasibility studies in order to make informed recommendations and estimate return on investment of strategic initiatives.

Participates in a multidisciplinary steering committee, convening administrators as well as individuals from relevant departments to assess current and future projects.

Manages, coordinates, and champions multiple business office initiatives across the organization—including system go-lives—in order to improve processes and support the revenue cycle mission.

LCMC Health is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status or any other characteristic protected by law.

Keywords: West Park Hospital-WY-US, New Orleans , System AVP Central Business Office, Other , New Orleans, Louisiana

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