Position Title: Front End Supervisor
Supervisor: Branch Manager
Supervises Cashiers, Front-End Loaders, Checkers and U-Boat
Supervises, trains and evaluates cashiers, front-end loaders,
checkers and U-boat retrieval.
Ensures friendly, efficient and professional customer
Ensures compliance with established sales and security policies
Investigates and resolves customer complaints in a timely and
Assists customers with product location and detailed information
Plan and prepare work schedules to include lunch and
Performs cashier “check-outs” and operates register, when
Performs Supervisor functions of voids and returns, price
adjustments, IOUs (F-6) vs. invoicing and cancels transactions.
Assists checkers in comparing customer receipts to items on cart
to avoid losses.
Efficiently uses industry specific software to resolve customer
inquiries, price checks, inventory queries and price
Performs other work-related duties as required and assigned.
Education, Experience and Skills Required:
Bachelor’s Degree, OR
High School Diploma of GED with at least 4 years experience in
customer service or related field, OR
Any appropriate combination of education and experience.
Ability to read, analyze and interpret general business
periodicals, professional journals, and technical procedures.
Ability to effectively present information and respond to
questions from managers, clients, and general public
Ability to calculate figures, and amounts such as discounts,
interest, proportions, percentages, area, mass and volume.
Effective oral and written communication skills.
High level of interpersonal skills to handle sensitive
Commitment to company values and strong customer
Lift/Carry Abilities (measured for maximum or average load) Lift
– 50 lbs
Carry strength (50’ or less) – 50 lbs
Frequent lift/carry (> 12x/hour) – 50 lbs
Constant lift/carry (> 30x/hr) – 20 lbs
Physical Aptitudes (rated based on level of skill involved)
Agility/dynamic balance 80-119%
Finger dexterity – 80-100%
Manual dexterity – 80 – 100%
Posture Tolerance (rated based on frequency or time involved)
Stand/walk – constantly
Reach above shoulder level – occasionally
Twist/turn head – occasionally
Bend over/stoop – occasionally
Climb steps/ladder – occasionally
Kneel/squat - occasionally
For the most part the ambient will be room temperature, due to
proximity of work-station to the exit doors, room temperature may
change according to the season and the level of activity at the
I fully understand the responsibilities and qualifications
required for this job. Furthermore, I find that I am capable of
performing the required functions.
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