Contemporary style meets Southern charm at AC Hotel New Orleans
Bourbon/French Quarter Area. The neo-classical building was
originally constructed in 1921 and has been transformed into an
institutional quality asset having undergone a $20,000,000 state of
art conversion of the storied New Orleans Cotton Exchange Building
into a sleek, European-inspired boutique hotel. The property
features 6 event spaces totaling 4,680 Sq. Ft, 220 newly renovated
guest rooms, a rooftop terrace and is ideal for the modern-day
Are you a fast thinking individual that seeks challenges with
enthusiasm and a strong sense of urgency? Do you enjoy a
competitive sales arena within the hospitality field? Do you enjoy
building relationships and continued people interaction where your
flexibility and ability to "think outside of the box" is recognized
and appreciated? Are you persuasive by nature, but assertive and
adept in securing new clients and insuring you are able to "close
If this describes you, AC Hotel New Orleans has an opportunity
The Director of Operations functions as the strategic business
leader of the property's Operations Departments. This position
works closely with department heads to develop and implement
departmental strategies and ensures implementation of the brand
service strategy and brand initiatives. The position ensures all
Operations meet the brand's standards, targets customer needs,
ensures employee satisfaction, focuses on growing revenues and
maximizes the financial performance of each department. Develops
and implements property-wide strategies that deliver products and
services to meet or exceed the needs and expectations of the
brand's target customer and employees and provides a return on
Primary Responsibilities/Essential Functions:
Demonstrates and communicates key drivers of guest satisfaction
for the brand's target customer.
Analyzes service issues and identifies trends.
Makes and executes the necessary decisions to keep property
moving forward toward achievement of goals.
Works with management team to develop an operational strategy
that is aligned with the brand's business strategy and leads its
Managing Revenue Goals
Reviews reports and financial statements to determine operations
performance against budget.
Coaches and supports operations team to effectively manage
occupancy & rate, wages and controllable expenses.
Reviews productivity and compares budgeted wages to actual
wages, coaching direct reports to address problem areas and holding
team accountable for results.
Champions the companies vision for product and service delivery
and ensures alignment amongst the leadership teams.
Develops systems to enable employees to understand guest
Communicates a clear and consistent message regarding
departmental goals to produce desired results.
Managing the Guest Experience
Reviews guest feedback with leadership team and ensures
appropriate corrective action is taken.
Responds to and handles guest problems and complaints.
Stays visible and interfaces with customers on a regular basis
to obtain feedback on quality of product, service levels and
Creates an atmosphere in all areas that meets or exceeds guest
Other duties as assigned
Since 1987, Pacific Hospitality Group (PHG) has created a
culture centered around a strategic Vision and MBM Guiding
Principles to drive business success. With hotel properties from
Poipu Beach in Kauai to the heart of the French Quarter in
Louisiana, PHG's growing portfolio of hotels and resorts aims to
maximize investment opportunities across the United States. The
company manages, develops, finances, and owns 11 hotels and resorts
located in California, Hawaii, Arizona, Texas, and Louisiana
amassing 2,219 guest rooms and 144,552 square feet of premier
indoor meeting and event space.
For more information about this hotel visit
www.pacifichospitality.com . Pacific Hospitality Group (PHG), click
on Hotel Portfolio tab and About PHG.
AC Hotel New Orleans is an equal opportunity and E-Verify
Reference # 37847
Posted on 10 Sep 2020
Location(s) AC Hotel New Orleans French Quarter - New Orleans,
2532 Dupont Drive, Irvine, CA 92612-1524