NewOrleansRecruiter Since 2001
the smart solution for New Orleans jobs

Director of Operations

Company: Pacific Hospitality Group Ventures Inc.
Location: New Orleans
Posted on: September 17, 2020

Job Description:

Contemporary style meets Southern charm at AC Hotel New Orleans Bourbon/French Quarter Area. The neo-classical building was originally constructed in 1921 and has been transformed into an institutional quality asset having undergone a $20,000,000 state of art conversion of the storied New Orleans Cotton Exchange Building into a sleek, European-inspired boutique hotel. The property features 6 event spaces totaling 4,680 Sq. Ft, 220 newly renovated guest rooms, a rooftop terrace and is ideal for the modern-day traveler.

Position overview

Are you a fast thinking individual that seeks challenges with enthusiasm and a strong sense of urgency? Do you enjoy a competitive sales arena within the hospitality field? Do you enjoy building relationships and continued people interaction where your flexibility and ability to "think outside of the box" is recognized and appreciated? Are you persuasive by nature, but assertive and adept in securing new clients and insuring you are able to "close the deal"?

If this describes you, AC Hotel New Orleans has an opportunity for you!

The Director of Operations functions as the strategic business leader of the property's Operations Departments. This position works closely with department heads to develop and implement departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures all Operations meet the brand's standards, targets customer needs, ensures employee satisfaction, focuses on growing revenues and maximizes the financial performance of each department. Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand's target customer and employees and provides a return on investment.

Primary Responsibilities/Essential Functions:

Managing Profitability

Demonstrates and communicates key drivers of guest satisfaction for the brand's target customer.

Analyzes service issues and identifies trends.

Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.

Works with management team to develop an operational strategy that is aligned with the brand's business strategy and leads its execution.

Managing Revenue Goals

Reviews reports and financial statements to determine operations performance against budget.

Coaches and supports operations team to effectively manage occupancy & rate, wages and controllable expenses.

Reviews productivity and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holding team accountable for results.

Leadership

Champions the companies vision for product and service delivery and ensures alignment amongst the leadership teams.

Develops systems to enable employees to understand guest satisfaction results.

Communicates a clear and consistent message regarding departmental goals to produce desired results.

Managing the Guest Experience

Reviews guest feedback with leadership team and ensures appropriate corrective action is taken.

Responds to and handles guest problems and complaints.

Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.

Creates an atmosphere in all areas that meets or exceeds guest expectations.

Other duties as assigned

Company

Since 1987, Pacific Hospitality Group (PHG) has created a culture centered around a strategic Vision and MBM Guiding Principles to drive business success. With hotel properties from Poipu Beach in Kauai to the heart of the French Quarter in Louisiana, PHG's growing portfolio of hotels and resorts aims to maximize investment opportunities across the United States. The company manages, develops, finances, and owns 11 hotels and resorts located in California, Hawaii, Arizona, Texas, and Louisiana amassing 2,219 guest rooms and 144,552 square feet of premier indoor meeting and event space.

For more information about this hotel visit www.pacifichospitality.com . Pacific Hospitality Group (PHG), click on Hotel Portfolio tab and About PHG.

AC Hotel New Orleans is an equal opportunity and E-Verify Employer M/F/V/D

Reference # 37847

Posted on 10 Sep 2020

Location(s) AC Hotel New Orleans French Quarter - New Orleans, LA

2532 Dupont Drive, Irvine, CA 92612-1524

Keywords: Pacific Hospitality Group Ventures Inc., New Orleans , Director of Operations, Other , New Orleans, Louisiana

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Amazon Workforce Staffing: Amazon Part-Time Warehouse Operator Up To $250 Sign On Bonus
Description: Job Description:Part-time Warehouse Team Member 250 sign-on bonus Hourly pay rate: Earn 15/hr or more, plus benefits and a 250 sign-on bonus. Limited-time opportunity Location: Avenel NJ 07001 Job (more...)
Company: Amazon Workforce Staffing
Location: Gulfport
Posted on: 09/23/2020

Oberg Freight: Otr Dry Van Cdl A Truck Drivers - 80% Drop And Hook
Description: Oberg Freight is a very driver friendly company with a 100 open door policy. As a driver, you have access to the management staff without getting stopped at the front door. The family feeling extends (more...)
Company: Oberg Freight
Location: Gulfport
Posted on: 09/23/2020

Amazon Workforce Staffing: Seasonal Part-Time Warehouse Team Member - $500 Sign-On Bonus
Description: Job Description:Hourly pay rate: 15.25 18.25 plus a 1000 bonus for Full-Time and 500 bonus for Part-Time roles Hourly pay rate: Earn 15.25 18.25/hr , plus benefits and a 500 bonus The base (more...)
Company: Amazon Workforce Staffing
Location: Gulfport
Posted on: 09/23/2020


Get New Siding Work Today - Preview Leads In Your Area
Description: Over 25 million homeowners have trusted HomeAdvisor 1800Contractor to help them find quality professionals with the expertise to turn their
Company: HomeAdvisor
Location: Gulfport
Posted on: 09/23/2020

Power-Generation Equipment Repairer
Description: Since the Army National Guard uses a plethora of electronic systems, power is essential to success. As the Power-Generation Equipment Repairer, you'll supply the power to run virtually every aspect of (more...)
Company: Army National Guard
Location: Gulfport
Posted on: 09/23/2020

Amazon Workforce Staffing: Amazon Picker/Packer - Immediate Hire (Part-Time, Avenel)
Description: Job Description:Part-time Warehouse Team Member 250 sign-on bonus Hourly pay rate: Earn 15/hr or more, plus benefits and a 250 sign-on bonus. Limited-time opportunity Location: Avenel NJ 07001 Job (more...)
Company: Amazon Workforce Staffing
Location: Gulfport
Posted on: 09/23/2020

Intuit: Work From Home - Experienced Tax Preparer
Description: OverviewIf you re a highly motivated individual with a business background and excellent communication skills, we need you to help our customers complete their taxes using TurboTax. You ll advance (more...)
Company: Intuit
Location: Biloxi
Posted on: 09/23/2020

Amazon Workforce Staffing: Seasonal Warehouse Associate - $1000 Sign-On Bonus Ft And $500 Sign-On Bo
Description: Seasonal Warehouse Associate 1000 Sign-On Bonus Full Time and 500 Sign-On Bonus Part Time Hourly pay rate: 15.00 18.00 plus a 1000 bonus for Full-Time and 500 bonus for Part-Time roles The base (more...)
Company: Amazon Workforce Staffing
Location: Gulfport
Posted on: 09/23/2020

Radio and Communications Security Repairer
Description: It's extremely important that Army National Guard communications don't fall into the wrong hands. As the Radio and Communications Security Repairer, you will maintain the equipment and systems that ensure (more...)
Company: Army National Guard
Location: Gulfport
Posted on: 09/23/2020

Amazon Workforce Staffing: Warehouse/Amazon Prime Now Shopper
Description: Warehouse/Shopper Team Member Seasonal, Part-Time, Full-Time, Flexible Hours Shifts: Overnight, Sunrise, Day, Evening, WeekendLocation MadisonJob opportunities vary by location. We update postings daily (more...)
Company: Amazon Workforce Staffing
Location: Gulfport
Posted on: 09/23/2020

Log In or Create An Account

Get the latest Louisiana jobs by following @recnetLA on Twitter!

New Orleans RSS job feeds