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Supv, IT Operational Tech (New Orleans, Louisiana, United States)

Company: Entergy
Location: New Orleans
Posted on: September 17, 2020

Job Description:

This role may be filled in New Orleans, LA, The Woodlands, TX, Jackson, MS, or Little Rock, AR At Entergy, we've been planning for the future for more than 100 years. We've experienced a lot of change, generating power first from sawdust to now splitting atoms, harnessing sunlight and using abundant, clean and efficient natural gas. We are on the verge of a monumental technology convergence, where reality swiftly catches up to possibility. The utility of the future does much more than keep the lights on and the gas flowing. It's knowledgeable and skillful workforce will solve challenges and fuel a brighter, smarter, more prosperous future for everyone. Having the lowest retail electricity rates of any utility in the United States drives economic growth within Entergy's region, a key ingredient to sustained growth for any utility. We also believe a diverse workforce committed to personal and professional growth is critical to our success. We place a high priority on developing talent to meet current and future needs, giving employees opportunities to grow their careers their way. SUMMARY/JOB PURPOSE: - Provides technical and administrative oversight and support for the OT (Operational Technology) teams. This role has programmatic ownership responsibilities as assigned by the IT Manager to ensure accuracy of telemetry of Entergy's SCADA systems including support of Field equipment owned by OT Substation Services for Gas Distribution and Power Generation. This includes working with the appropriate teams to troubleshoot communications from the RTU back to the host. - Coordinates 24/7 system support of OT systems via call outs. - Perform or coordinate system backups and prepare and execute disaster recovery plans for SCADA assets owned by OT Substation Services. - Perform as or identify subject matter expert as needed to facilitate the timely completion of projects and tasks. - Maintain OT system components and conduct system performance monitoring related to OT system ownership. - Manage assigned portfolio. Participate in benchmarking and self-assessments to improve process and system performance. - Performs other duties including serving as an advocate for safe operations and continuous improvement and implementing the Corrective Action Program for OT. - Provide direction and oversight on the following activities for the SCADA Checkout Team: - Support the design, development, and testing of real time systems applications and software enhancements for Entergy's EMS/GMS systems - Transmission SCADA RTU checkouts for the EMS/GMS SCADA systems including break fix activities - Management and maintenance of Power Generation and Gas RTUs - As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties. MINIMUM REQUIREMENTS: Minimum education required of the position Bachelor's degree in Business, Engineering, or Computer Science or equivalent work experience. Minimum experience required of the position Two to four years of demonstrated track record of relevant technology delivery. Desired: - Six or more years with strong track record of relevant technology delivery with Subject Matter Expertise for OT. - Experience with the operational areas of the company (Nuclear, Fossil, Transmission, Distribution, SPO) - Experience and strong skills in interfacing senior level managers and the ability to communicate technical issues to non-technical senior managers - Experience with control systems security, security architecture, network security engineering or secure network development experience with electric power utilities - Other positions that would support the development and progression into this position would include the followin IT Consultant Sr., OT Engineer Staff - Prior, demonstrated experience leading a team to deliver IT services - Hands on experience in developing and implementing security control policy and procedures - Knowledge of system engineering processes, particularly requirements analysis, interface definition, and detail implementation planning - Knowledge of business continuity and recovery planning - Knowledge of security controls testing, security audits, and security assessments - Knowledge of the operation of the electric power and/or generation systems - Highly motivated and ability to work with little or no direct supervision - Driven and focused on achieving business objectives with the ability to hold the organization and themselves accountable Minimum knowledge, skills and abilities required of the position Very Good Communication Skills. Daily Supervision Required. Technical Competence should equal Basic to Proficient in IT or OT services. Applied knowledge of helpdesk and work tracking tools Primary Location: Louisiana-New Orleans Job Function: Information Technology FLSA Status: Professional Relocation Option: No Relocation Offered Union description/code: NON BARGAINING UNIT-NBU Number of Openings: 1 Req ID: 99766 Travel Percentage:Up to 25% An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please click here to view the full statement. WORKING CONDITIONS: As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Keywords: Entergy, New Orleans , Supv, IT Operational Tech (New Orleans, Louisiana, United States), Other , New Orleans, Louisiana

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