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Dispatch Supervisor

Company: Apple Bus Company
Location: New Orleans
Posted on: January 12, 2021

Job Description:

Dispatch Supervisor The Dispatch Supervisor will manage a team of drivers in a fast-paced environment. This position also directs and supervises subordinate staff, including assigning and delegating work projects, scheduling employees to ensure proper staffing levels are maintained, and performance management including evaluating work performance, coaching, mentoring and/or implementing corrective action for performance and conduct issues. This role is a Full-Time Exempt position and reports to the locations Operations Manager. This position may include, but not be limited to the following performance responsibilities, qualifications, knowledge, skills and abilities. Essential Duties:* Manage and direct a team of 1-3 dispatchers.* Ensure dispatch team assigns drivers to their respective channel.* Relaying critical information between drivers, vendors and management.* Assist and report issues that drivers face when they're on the road. * Ensure facility goals are met and/or exceeded.* Conduct daily payroll audits of employee's punches for accuracy. * Audit employee's punches weekly and make the appropriate payroll corrections when needed. * Complete operations staffing and route completion worksheet daily. * Maintain a safe work environment compliant with state and federal DOT/OSHA standards.* Ensure operational compliance.* Ability to work extended hours regularly.Job Requirements:Minimum Requirements:* High School diploma or equivalent* Excellent Customer Service acumen* High aptitude for technology* The ability to multi-task while being detail oriented* Excellent written and verbal communication skills* Ability to work collaboratively and perform in a high-pressure environment* Ability to resolve customer issues which create positive outcomes* Knowledge of customer service best practices to build strong customer relationships.* Ability to obtain medical certification immediately following completion of provided training. Preferred Requirements:* Bachelor's Degree in business administration, management, or related field* A Class B CDL with Student and Passenger endorsements & DOT medical certification. * Supervisory experience in a union environment a plus. * Familiar with basic vehicle mechanical processes and maintenance.* Ability to obtain medical certification immediately following completion of provided training.Working Conditions and Physical RequirementsWhile performing the duties of this job:* The employee is occasionally exposed to moving mechanical parts and outside inclement weather conditions. * The employee is frequently required to sit for extended periods of time; use hands and fingers to handle, control or feel; use foot controls to drive; reach with hands and arms; climb and descend stairs with a maximum height of 17 -- inches; bend, stoop, and kneel; and talk or hear. * Twisting, stooping and crouching occasionally while training and evaluating drivers. * Exposed to loud noise levels; fumes or airborne particles; noxious odors; vibrations from driving.* Specific vision abilities and hearing sufficient to consistently pass DOT required physicals. * Physically able to perform and demonstrate emergency evacuation procedures. This includes the pushing/pulling of up to 50 pounds, operate two hand controls simultaneously and quickly in an emergency situation, carry or drag a person up to 125 pounds 30 feet in 30 seconds or less, exit from an emergency door opening of 24 by 48 inches at least 42 inches from the ground in 10 seconds. Must be physically able to open all emergency exits installed in any school bus they may be assigned. Benefits Apple Bus strives to offer benefits that meet our employee needs. We offer plans for medical, dental, vision, temporary and long-term disability, critical illness, accident, retirement plan contributions, plus competitive compensation with paid time off. About Apple Bus Apple Bus Company is a leading provider of school bus transportation. The company was founded in 2000 with just 8 buses and a focus on custom solutions and client relationships. Today, our Kansas City based company operates over 1,900 vehicles in eight states.

Keywords: Apple Bus Company, New Orleans , Dispatch Supervisor, Other , New Orleans, Louisiana

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