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Account Services Engineer

Location: Hahnville
Posted on: February 25, 2021

Job Description:

Immediate need for a Account Services Engineer /Copier Repair Technician. This is a temporary position for 6-12 months. The Account Services Engineer will be responsible for servicing copier equipment and maintaining great relationships with client accounts.




Essential Functions:


? Provides complete support coverage for equipment assigned to a Managed Services customer in order to maintain the highest possible uptime for the customer.


? Support extends from supply replenishment through finished output, including operation of the equipment and finishing devices, it also includes full break/fix repair of the assigned equipment


? The ASE ensures the equipment is set to optimal quality and performs full repair and replacement procedures to maintain peak standards of performance


? This includes ensuring the output quality meets customer requirements by monitoring device performance and making adjustments as required


? The ASE engages Technical Resources when appropriate to support the client?s business requirements


? Demonstrate the required product proficiency by successfully completing the product training


? Perform routine services to ensure equipment availability to client site users


-- Check operation of equipment, clean, adjust as required to ensure optimal print quality


-- Replace consumables as required (Customer Replaceable Unit (CRU)), paper, or toner


-- Perform and track rebuilds of CRUs using approved procedures to ensure CRU inventory is available


? Serve as the primary customer contact for all maintenance, productivity, and supply inventories of assigned equipment


? Perform equipment operation (printing, scanning, copying) to deliver finished documents as required including use of finishing devices


? Support download & installation of printer drivers for end-users of network connected products (as required)


? Proactively manage consumables and supplies replacement as required. Complete customer inventory reporting as required


? Conduct site inventory audits on a regular/monthly basis


? Provide customer training on assigned products to improve end user knowledge of equipment functionality


? Support equipment asset management within the account


-- Inventory, tag, and update equipment records as required for asset control


-- Perform equipment asset tracking


-- Track Move/Add/Change (MAC) of office equipment assets at designated sites


? Provide repair and service support on Low to Mid-Range office printing products in customer?s location.


? Provide preventative maintenance service on production products. Perform the full range of maintenance on assigned products; including repair, on-site troubleshooting, installation, removal, retrofit, preventative maintenance activities, and customer call assistance.


? Take responsibility for customer satisfaction by providing timely and courteous service with minimal support from other personnel. Observe all service call procedures including preliminary notification to the customer of call receipt with an Estimated Time of Arrival (ETA) whenever possible.


? Keep service management informed of potential customer issues if unable to resolve.


? Participate as a full member of a service workgroup and contribute to the group?s productivity.


? Demonstrate the required product proficiency by successfully completing the product training.


? Use a laptop PC ? connect to internet, download files. Use Microsoft Exchange e-mail.


? Perform mechanical adjustments, troubleshoot to the Field Replaceable Unit (FRU) level. The FRUs may be electrical, electronic or mechanical in nature and are defined during product training.


? Diagnosis and repair using product manuals, AC-DC multi-meter, and fault codes.


? Accurately report all activities and time using the prescribed methodology to ensure accurate customer records and internal records.


? Manage the inventory of assigned parts, tools and any other assets provided.


? Communicate with customers the status of We are an equal employment opportunity employer and will consider all qualified candidates without regard to disability or protected veteran status.

Keywords: , New Orleans , Account Services Engineer, Other , Hahnville, Louisiana

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