Company: North Oaks Health System
Posted on: February 25, 2021
Status: Full Time
Shift: M-F primarily, varies as needed
The Practice Supervisor is responsible for developing, planning,
organizing, implementing and directing the day-to-day operations
and activities of responsible clinic locations.Except for external
meetings, the Practice Supervisor is expected to spend the vast
majority of his/her time in the assigned clinic location.
1.Previous Experience Required:
3 years of clinical experience required. Prior health care-related
supervisory experience preferred. Excellent written, verbal,
communication and presentation skills required.Strong
organizational and financial backgrounds are required.Strong
analytical skills and attention to detail required.
2.Specialized or Technical Education Required:
Clinical degree. A BA/BS is preferred.A working knowledge of the
physician billing and collection function, the managed care
function (as it pertains to physician services) and federal
healthcare regulations pertaining to the Medicare and Medicaid
programs are all plusses.
3.Manual or Physical Skill Required:
Must be capable of performing all areas of skill required in the
day-to-day management of clinic operations and services.
4.Physical Effort Required:
1.By coordination with direct supervisor, fellow employees, manages
the day-to-day operations of the assigned clinics, including but
not limited to: staffing, patient scheduling, workflow, facilities,
payroll, purchasing, managerial accounting, productivity, customer
service issues and/or personnel issues in conjunction with the
2.Participates in the development and implementation of
Clinic-specific strategies and tactics via the Site-Specific Action
3.Optimizes the integrated electronic medical record/physician
practice management system
4.Ensures high levels of quality of care and service for patients
by planning, implementing and communicating operational procedures
at all assigned clinics.
5.Identifies and monitors staffing needs, allocates resources and
establishes work schedules.
6.Evaluates, trains, counsels and disciplines clinic staff as
necessary to accomplish organizational goals.
7.Leads all appropriate employee competency assessment and training
within assigned areas of responsibility.
8.Participates in the development of policies and procedures in
conjunction with Director.Monitors compliance with same.
9.Values and involves clinic staff in establishing goals and
monitoring achievement. Regularly solicits feedback from clinic
staff regarding performance, customer service issues, needs, or
ideas for improvement.
10.Comprehends and is familiar with financial indicators such as
clinic financial statements, cost/revenue projections, budget
reports, and other clinic statistical data.
11.Oversees service and diagnosis coding audits.
12.Plans, organizes and implements systems to ensure efficient and
effective delivery of care in clinic.
13.Works with Central Business Office to optimize the revenue
cycle, and ensure proper and accurate billing, coding and
14.Works with Operational Director to prepares and submits clinic
operating and capital budgets for approval for each assigned clinic
(cost center).Ensures assigned clinics operate within approved
15.Works with Clinical Practice Facilitator to optimize the
electronic health record and practice management system.Allocates
resources required to effectively operate practice management
system and electronic health record and ensures all clinic
providers and staff are appropriately trained.
16.Allocates adequate time and resources for clinic staff to
participate in performance improvement activities and activities to
improve patient safety.
17.Attends and participates in all POC meetings.Facilitates staff
18.Assists with the orientation and training.
19.Complies with all applicable Policies and Procedures.
20.Promotes superior customer service by
(i)serving as a role model for customer service;
(ii)maintaining good working relationships with patients, visitors,
physicians, and employees of the clinic as well all other
(iii)building a sense of teamwork within the clinic; and
(iv)timely follow-up with patients, family members, physicians and
21.Monitors and processes follow up on all patient
inquiries/complaints.Reports all issues and resolution to direct
37.Performs other duties as assigned.
Keywords: North Oaks Health System, New Orleans , Practice Supervisor, Other , Hammond, Louisiana
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