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REMOTE: CCIE Certified Voice Engineer

Company: MatchPoint Solutions
Location: New Orleans
Posted on: May 6, 2021

Job Description:

Title: CCIE Certified Voice Engineer
Location:REMOTE / New Orleans, LA
Duration: 6 months+

Responsibilities/Job Duties/Job Description/Qualifications:

Need for a Senior Voice Engineer (Avaya to Cisco experience)


  • Cisco Voice Portal queing
  • ICM scripting
  • Cisco Call Manager
  • CUIC reporting arm for UCCE
  • Varant, competitor to NICE
    • Going through a migration from Avaya to Cisco
    • Understands the parts and pieces of a voice infrastructure and get information from Avaya to discern what they need to do
    • Work in collaboration with other team members
      • Avaya Phase 2 to Cisco Migration - replacing all endpoints globally, this resource will only focus on US.
      • Webex, Jabber, Unity Connection, Attendant Console
      • Nothing to do with Contact Center
      • 23 sites (5 US - 60% of environment)
      • 1100 phones. A lot of old technology, cabling
        • Can work remotely, at the beginning (1 week) be onsite at NOLA to tour the facility and get the lay of the land. Meet with the Avaya contact.
        • CCIE not necessarily Avaya experience, but justsomeone who has done migrations before. Cisco Networking background as well
          MatchPoint Solutions - Office 310-961-4644- Email:

Keywords: MatchPoint Solutions, New Orleans , REMOTE: CCIE Certified Voice Engineer, Other , New Orleans, Louisiana

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