We've made a lot of progress since opening the doors in 1942,
but one thing has never changed - our commitment to serve, heal,
lead, educate, and innovate. We believe that every award earned,
every record broken and every patient helped is because of the
dedicated employees who fill our hallways.
At Ochsner, whether you work with patients every day or support
those who do, you are making a difference and that matters. Come
make a difference at Ochsner Health and discover your future
This job provides individualized, medical care of assigned
patients in person, electronically and via telephone, as needed,
under the supervision of a licensed health care provider. Assists
in the delivery of health care services to patients of diverse
backgrounds and age and must be able to maintain positive
relationships with patients and their families. Must also work
effectively with fellow employees to ensure the efficient flow of
patients throughout their visit, providing support to them as well
as to the attending Physician. Communicates via phone to ensure
patient needs are met timely and accurately. Accesses company's
data systems to document pertinent medical information.
Required - High School diploma or equivalent
Preferred - Completion of a formal training program, Medical
Required - Experience working with and maintaining confidential
information including experience working in a fast-paced
environment with minimal supervision.
Required - Basic Life Support (BLS) from the American Heart
Knowledge Skills and Abilities (KSAs)
- Must have computer skills and dexterity required for data entry
and retrieval of patient information. Must be proficient with
Windows-style applications and keyboard.
- Effective verbal and written communication skills and the
ability to present information clearly and professionally to
varying levels of individuals throughout the patient care
- Must be proficient with Windows-style applications, various
software packages specific to role and keyboard
- Strong interpersonal skills
- Strong customer service skills
- Supports the patient and provider throughout the patient
- Ensures the patient and provider are prepared for the
- Ensures the patient's questions are answered prior to leaving;
prepares room for next appointment.
- Provides excellent patient service through effective
communication both over the phone and in person.
- Completes appropriate documentation including patient
registration if necessary.
- Maintains required clinical knowledge, technical skills,
training and credentials through personal professional
- Handles other duties as assigned effectively and
- Adapts behavior to the specific patient population, including
but not limited to: respect for privacy, method of introduction to
the patient, adapting explanation of services or procedures to be
performed, requesting permissions and communication style.
Other related duties as required. The above statements describe
the general nature and level of work only. They are not an
exhaustive list of all required responsibilities, duties, and
skills. Other duties may be added, or this description amended at
Remains knowledgeable on current federal, state and local laws,
accreditation standards or regulatory agency requirements that
apply to the assigned area of responsibility and ensures compliance
with all such laws, regulations and standards.
This employer maintains and complies with its Compliance &
Privacy Program and Standards of Conduct, including the immediate
reporting of any known or suspected unethical or questionable
behaviors or conduct; patient/employee safety, patient privacy,
and/or other compliance-related concerns.
The employer is an Equal Opportunity Employer. All qualified
applicants will receive consideration for employment without regard
to race, color, religion, sex, sexual orientation, gender identity,
national origin, protected veteran status, or disability
Physical and Environmental Demands
The physical essential functions of this job include (but are
not limited to) the following: Frequently exerting 10 to 20 pounds
of force to move objects; occasionally exerting up to 100 pounds of
force. Physical demand requirements are in excess of those for
sedentary work. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential
Because the incumbent works within a healthcare setting, there
may be occupational risk for exposure to hazardous medications or
hazardous waste within the environment through receipt, transport,
storage, preparation, dispensing, administration, cleaning and/or
disposal of contaminated waste. The risk level of exposure may
increase depending on the essential job duties of the role.
Are you ready to make a difference? Apply Today!
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