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Senior Patient Access Rep - St. Bernard ED - Full-Time - Various Shifts - Weekends and Holidays

Company: Ochsner Health System
Location: Chalmette
Posted on: June 10, 2021

Job Description:

We've made a lot of progress since opening the doors in 1942, but one thing has never changed - our commitment to serve, heal, lead, educate, and innovate. We believe that every award earned, every record broken and every patient helped is because of the dedicated employees who fill our hallways.

At Ochsner, whether you work with patients every day or support those who do, you are making a difference and that matters. Come make a difference at Ochsner Health and discover your future today!

This job provides excellent customer service to patients and guest whether via telephone contact or in person and effectively communicates with patients throughout their medical experience. Explains insurance benefits and collects co-pays, deductibles and self-pay portions due while informing the patient of their financial responsibility; researches and resolves complaints regarding customer service, registration, authorization or scheduling; monitors team productivity/accuracy and works with team members on any issues.

Education

Required - High School diploma or equivalent; additional degrees, business training experience and/or certifications may be combined to meet minimum qualifications.

Preferred - Associates degree

Work Experience

Required - 3 years direct experience in hospital, clinic, business services/revenue cycle, front line registration, financial counseling and/or direct experience in a health care environment.

Certifications

Preferred - Certification in Healthcare Access Manager (CHAM), Certification in Healthcare Access Associate (CHAA), Certification as a Medical Assistant (or other medical specialty-based certification)

Knowledge Skills and Abilities (KSAs)

  • Must have computer skills and dexterity required for data entry and retrieval of patient information.
  • Must be proficient with Windows-style applications and keyboard.
  • Effective verbal and written communication skills and the ability to present information clearly and professionally to varying levels of individuals throughout the patient care process
  • Must have computer skills and dexterity required for data entry and retrieval of information
  • Must be proficient with Windows-style applications, various software packages specific to role and keyboard
  • Strong interpersonal skills

Job Duties

  • Provide excellent customer service to all patients, guests, family members and employees and effectively communicating with patients throughout their medical experience
  • Performs daily operations activities such as: ensures accurate and timely collection of all data and required forms necessary for the processing of charges/claims, and ultimately, the receipt and processing of payments owed to the company.
  • Explains insurance benefits and collects co-pays, deductibles and self-pay portions due, and inform patient of financial responsibility.
  • Researches and resolves any issues impeding the efficient and effective registration of accounts; working with team on quality assurance scores to improve accuracy and by monitoring the workques for those accounts.
  • Researches and resolves complaints regarding customer service, registration, authorization or scheduling.
  • Monitors and maintains productivity and accuracy: meets all department productivity and accuracy goals and maintains records documenting activity. Monitors team member productivity/accuracy and works with team members on any issues identified.
  • Adapts behavior to the specific patient population, including but not limited to: respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style.

Other related duties as required. The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.

The employer is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

Physical and Environmental Demands

The physical essential functions of this job include (but are not limited to) the following: Frequently exerting 10 to 20 pounds of force to move objects; occasionally exerting up to 100 pounds of force. Physical demand requirements are in excess of those for sedentary work. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Are you ready to make a difference? Apply Today!

Ochsner Health endeavors to make our site accessible to all users. If you would like to contact us regarding the accessibility of our website, or if you need an accommodation to complete the application process, please contact our HR Employee Solution Center at 504-842-4748 (select option 1) or careers@ochsner.org. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

EEO is the Law links in English, Spanish, Chinese, and Arabic.

Affirmative Action Policy Statement

Keywords: Ochsner Health System, New Orleans , Senior Patient Access Rep - St. Bernard ED - Full-Time - Various Shifts - Weekends and Holidays, Other , Chalmette, Louisiana

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