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Room Service Order Taker

Company: Omni Hotels
Location: New Orleans
Posted on: November 22, 2021

Job Description:

Location Royal Orleans Hotel The Omni Royal Orleans offers graceful elegance in a New Orleans French Quarter hotel. Located on the most fashionable corner, St. Louis at Royal, the hotel has received the four-diamond luxury award for over 30 years and has earned the Pinnacle Award for meeting services. Our full property renovation incorporates modern amenities with classic design in our guest rooms, including iconic wrought iron balconies and redesigned public spaces inspired by liveliness of the area's culture through various color palettes and artwork. Omni Royal Orleans' associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Royal Orleans Hotel may be your perfect match. Job Description The Room Service Order Taker will be the primary point-of-contact for our guests who wish to experience a five-diamond quality in-room meal or beverage experience. This person will properly take all guests' room service orders, communicate them to the servers and work to expedite their service. This person will close checks to the correct account and ensure servers have all the information they need to deliver orders efficiently and correctly. The candidate must be able to upsell whenever possible and have the ability to describe Outlet menu items in detail to guests. Responsibilities + Responsible to answer the phone within three rings. + Take orders for guests. + Must follow prepared scenario to encourage upselling. + Give the approximate time of delivery for the order. + Prepare payment of checks. + Knowledge of food menu and wine list. + Know and adhere to all liability laws. + Printing of reports at the end of the shift and banking out. + Complete other duties assigned. + Attend all designated staff meetings and training sessions. + Follow Omni guidelines for up-selling to enhance revenue and guest satisfaction + Process and expedite Select Guest (loyalty program) orders + Follow Omni's "Moments of Service" guidelines for receiving guest orders via telephone and on-line + Follow Omni's "Moments of Service" guidelines to confirm the details of each guest order, quoting accurate delivery items and following up on any needed or suggested menu items and preparation details + Enter all guest orders into our point-of-sale system (MICROS) according to Omni standards + Ensure all proper details about the order and pricing/delivery times are communicated to the Kitchen and Room Service delivery teams according to our standards. + Work closely with In Room Dining Servers, accurately communicating pertinent order information, to ensure all orders are delivered efficiently and to the guest's specifications Qualifications + Ability and willingness to work a varied work schedule including AM and PM shifts as well as nights and weekends + Ability to communicate clearly with guests and co-workers in English both verbally and in writing + Working knowledge of computers and telephone systems + Previous customer service experience preferred + Previous cashiering experience preferred + Knowledge of Micros point-of-sale technology preferred + Must be able to lift at least 30lbs + Previous experience in In-Room Dining preferred Job LocationsUS-LA-New Orleans Posted Date3 days ago(4/7/2021 11:13 AM) Requisition ID2021-49763 # of Openings1 Category (Portal Searching)Food & Beverage

Keywords: Omni Hotels, New Orleans , Room Service Order Taker, Other , New Orleans, Louisiana

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