Cosmetology School Front Desk Leader
Company: Vanguard College of Cosmetology
Posted on: November 22, 2021
Job Description The Cosmetology School Front Desk Leader creates
an extraordinary experience for service guests, prospective
students, and all other school guests. He or she also acts as a
guest service mentor to the students. He or she follows all service
desk systems to guide and support a smooth guest service flow in
the clinic classroom. Essential Functions of the TheCosmetology
School Front Desk Leader: *Provides the first impression of the
school and accommodates all guests who call or enter the facility
using the proper dialogue. *Provides general information about the
school to the public. *Responds to all service guest calls
following the recommended dialogue *Confirms reservations in
advance, follows up with no-show reservations, and makes new guest
service reservation follow-up calls and documents these tasks in
the Meevo task manager. *Resolves service guest challenges promptly
and efficiently and follows the service refinement, communication,
and documentation procedures, including passing along information
to the appropriate team members. *Facilitates the service guest
welcome and check-in, service completion, and guest checkout.
*Provides accurate service prices and promotes monthly service and
retailpromotions. *Maintains the retaildisplays and shelves.
*Follows the daily opening and closing procedures and balances the
cash drawer using the Meevo procedures. *Is proficient in Meevo
appointment scheduling and basic sales and service functions.
*Maintains accurate guest records and obtains or updates guest
information in Meevo daily. *Maintains and orders retail inventory.
-May be asked to perform other tasks as needed that do not appear
on the job description. Company Description Vanguard College of
Cosmetology, a Paul Mitchell Partner School
Keywords: Vanguard College of Cosmetology, New Orleans , Cosmetology School Front Desk Leader, Other , Metairie, Louisiana
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