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Cosmetology School Front Desk Leader

Company: Vanguard College of Cosmetology
Location: Metairie
Posted on: November 22, 2021

Job Description:

Job Description The Cosmetology School Front Desk Leader creates an extraordinary experience for service guests, prospective students, and all other school guests. He or she also acts as a guest service mentor to the students. He or she follows all service desk systems to guide and support a smooth guest service flow in the clinic classroom. Essential Functions of the TheCosmetology School Front Desk Leader: *Provides the first impression of the school and accommodates all guests who call or enter the facility using the proper dialogue. *Provides general information about the school to the public. *Responds to all service guest calls following the recommended dialogue *Confirms reservations in advance, follows up with no-show reservations, and makes new guest service reservation follow-up calls and documents these tasks in the Meevo task manager. *Resolves service guest challenges promptly and efficiently and follows the service refinement, communication, and documentation procedures, including passing along information to the appropriate team members. *Facilitates the service guest welcome and check-in, service completion, and guest checkout. *Provides accurate service prices and promotes monthly service and retailpromotions. *Maintains the retaildisplays and shelves. *Follows the daily opening and closing procedures and balances the cash drawer using the Meevo procedures. *Is proficient in Meevo appointment scheduling and basic sales and service functions. *Maintains accurate guest records and obtains or updates guest information in Meevo daily. *Maintains and orders retail inventory. -May be asked to perform other tasks as needed that do not appear on the job description. Company Description Vanguard College of Cosmetology, a Paul Mitchell Partner School

Keywords: Vanguard College of Cosmetology, New Orleans , Cosmetology School Front Desk Leader, Other , Metairie, Louisiana

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