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Operations Support Supervisor

Company: Guidant Financial
Location: New Orleans
Posted on: November 22, 2021

Job Description:

This is a fully and permanently remote work from home opportunity with a growing and stable company available in select states across the US: AZ, FL, GA, ID, KS, LA, MI, MN, NC, NE, TX, UT, VA Are you excited by the thought of helping entrepreneurs across the country realize their dreams of building their own company? We have a bold vision of increasing the number of people who succeed in small business. To date, our team has put $5B of funding to use, helping launch over 20,000 businesses and creating nearly 100,000 jobs to the economy. Were doing this by delivering innovative funding solutions and building the latest technology to help entrepreneurs across the country start and grow their small businesses. Our purpose goes beyond supporting entrepreneurs we want our employees to feel as empowered as our entrepreneurs to make an impact on our clients and their careers. Our Values Passion: You champion our mission and think like an entrepreneur. Adaptability: Change isnt scary. You embrace opportunities to adapt and bring others along. Community: Connection is important. You lift others up because when they grow you grow. Excellence: You thrive outside of your comfort zone. You jump at the chance to make things better and have insatiable curiosity. Diversity: You encourage diversity, equity and inclusion. You help empower our community and foster an environment that encourages different perspectives and values each team member's individual experiences. The Role Lead and support a full-function team in client operations focused on supporting clients assigned to other operations teams. This individual will be responsible for coordinating and collaborating with other department teams to ensure they are delivering the products, service, and experience that we promise to our clients while identifying process improvement needs, sharing best practices with peers, implementing policies/procedures within their team, and supporting the career development of individual team members. In addition, this role will lead their team to overcome obstacles and challenges standing in the way of team and client success. Essential Functions * Coach and develop a team of remote and contracted full-function employees who are responsible for all aspects of client services including but not limited to plan administration and client communication. * Collaborate and allocate resources daily and weekly to adjust individual employee focus in assisting other operations teams towards goals attainment. * Support company and team vision and values through role modeling and coach desired behaviors. * Regularly communicate progress, results, challenges and obstacles with Client Services and Service Provider leadership teams and others involved in product management. * Setting performance goals and delivering ongoing feedback. * Support the team and the company by utilizing visual management to monitor performance and goal achievement. * Lead the team to resolve escalated client issues efficiently and effectively. * Cultivate strong team collaboration in alignment with PACED Values and Guiding Principles. Additional Functions * Partner with the Operations Team Supervisors, Client Operations Manager, Client Experience Manager and Senior VP of Finance & Operations on special projects, reporting and process improvement. * Assist Client Operations Manager and Operations Team Supervisors with required non-team specific tasks or projects to ensure the department runs smoothly. * Act as team ambassador for cross-department initiatives and projects. * Recommend changes for organizational and process improvement. * Performs other duties as required. Requirements Job Specifications * Must be 18 years of age * 2+ years of customer care or client relations experience, preferably in a lead or supervisory role * Ability to work in a fast-paced environment to meet deadlines while managing multiple priorities * Demonstrate interpersonal leadership skills, including emotional intelligence, navigating team conflict, and motivating team members * Passion for developing others including teambuilding, coaching, and mentoring * Clear communicator * Ability to work in an autonomous environment where you can be a self-directed, independent worker * Ability to create an inclusive workplace where everyone feels a sense of belonging by empowering all our employees to speak up, ask questions, and been seen. Other Requirements * Must pass a background check * Must meet work from home requirements to qualify * Complete continuing education based upon current certifications Work Environment and Physical Demands * Duties are primarily performed in an office environment and require sufficient personal mobility and physical capability to permit employee to function in this environment * Requires sitting at a desk for up to 8 hours and ability to lift up to twenty (20) pounds Benefits * Our People are Key to Success: Work with a team of smart, creative, fun and highly motivated people * When You Grow, We Grow: Continue to learn with ongoing training, career pathing, and supportive leaders. In just six months of 2021, we have already promoted 28% of our organization! * Wellness: Top benefits and perks including comprehensive health coverage (with free premium option), competitive salary, and paid parental leave and a generous 401k match. Be able to disconnect with Paid Time Off of 3 weeks and 11 Paid Holidays. * Flexible Work Arrangements: Work from the enjoyment of your home office. We work with entrepreneurs every day; we want you to have autonomy within your work structure with company provided equipment. * Awesome Culture: Be part of Guidants award-winning culture and have the experience to connect through coffee with senior leaders or hit a home run being part of our company sporting events. * Empowering Equity and Inclusion: Be part of an inclusive work environment that gives employees a voice to speak up, be heard, and supported.

Keywords: Guidant Financial, New Orleans , Operations Support Supervisor, Other , New Orleans, Louisiana

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