Company: Jefferson Financial Federal Credit Union
Posted on: May 16, 2022
Jefferson Financial FCU is seeking a full-time ATM/ITM
Coordinator in Metairie. -This position is responsible for the
oversight and management of the ATM/ITM fleet at Jefferson
Serve as the subject matter expert and provide direction and
assistance for specific functions of the ATM and ITMs.
Assist branch managers with self-replenishments.
Maintain and update departmental procedures, machine replenishment
and machine balancing procedures; ensuring compliance with
Research and resolve escalated member issues reported by branch
Identify opportunities for process improvement, present ideas to
teammates and management, and implement changes.
Act as a liaison with accounting for reconciling purposes.
Provides administrative and project support to the department
Manage reallocation and/or replacements of ATM/ITMs.
Conducts on-site training of branch staff when necessary.
Management of the ATM/ITM hardware and software inventory for all
owned, leased and branded ATMs.
Responsible for the Active Teller Software; ensuring software and
hardware are up to date and functioning.
Assist in armored courier management including confirming cash
deliveries and pickups, opening service requests for replenishments
and check deposit pulls, following up on open service requests and
escalating overdue service requests, as well as research
notifications of machine shortages.
Review event notifications from all machines; assisting in the
dispatch of appropriate service vendors.
Review Inspections performed by servicing vendors.
Track ATM performance and conduct quarterly reviews with vendors to
improve service quality.
Monitor 1st and 2nd Line service tickets and ensure that they are
performed within the allotted maintenance agreement.
Manage service vendor relationships to ensure billing is in line
with contracts and service performed on the machines. - -This will
include type of service, estimated resolution times, billing status
and detailed service resolutions.
Responsible for testing ATM/ITM after enhancements/upgrades.
Responsible for coordinating ATM installs and de-installs with
Bachelor's degree in Business or related discipline, or equivalent
work experience required.
Three years of experience in credit union operations or ATM
industry experience is required.
Knowledge of Hyosung Machines and Moniview software is
Experience using service ticket applications is preferred, as well
as the ability to multitask between multiple tools and systems.
Must have strong technical skills using Microsoft Office software
products. Intermediate level Excel skills preferred.
Must have strong problem-solving skills, strong attention to detail
and be a motivated, self-starter requiring minimal supervision and
prioritize work effectively.
Able to plan, develop and organize professional schedule to achieve
goals within or ahead of established time frames.
Able to effectively express self, using language and grammar in a
professional manner, and respond to common inquiries from internal
and external customers.
Qualified applicants may fax their resumes to HR at 225-963-5321 or
submit via email to Employment@jeffersonfinancial.org (please
reference the position in the subject line). -JFFCU is an Equal
Opportunity Employer offering a benefits package which includes
health, dental, vision & life insurance, profit sharing, 401(k) and
Salary: Starting at $20.98/hour. Experience level could increase
Keywords: Jefferson Financial Federal Credit Union, New Orleans , ATM/ITM Coordinator, Other , Metairie, Louisiana
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