Service & Parts Coordinator

Company: Resource Power Group
Location: Harvey
Posted on: June 24, 2022

Job Description:

Resource Power Group (RPG) is a division of Louisiana Cat, Caterpillar's largest marine engine dealership. It is an authorized MaK, EMD, Mitsubishi, Heinzmann, Regulateurs Europa, and Napier dealer for diesel, natural gas engines, heavy-fuel engines, turbochargers, and governors & controls systems used in marine, petroleum, industrial, and electric power generation applications.Service Responsibilities:Day-to-day running of the Harvey workshopDay-to-day scheduling of the field service personnelEstimating and quoting of service and shop jobsSupervises the Service Administrator regarding:Entry of orders, hours, and expenses into the accounting systemProducing invoices for service and shop work from the NAV systemOrdering, maintaining, and controlling of the shop and field service toolsDiscusses work with customers by phone and occasionally visits customers at their officesIn the spirit of teamwork, collaborates with other coordinators and managers in RPG to achieve results for RPGLeads and manages the shop and service execution processes for all clients under his responsibility with the goal of meeting or exceeding the end-user's expectations.Reports to Branch Manager daily and weekly as required.Ensures customer satisfaction, safety and profitabilityEstablishes a culture of professionalism and open interactive team communication with a focus on a sense of urgency.Keeps and orderly shop will all customer material and WIP labeled with customer name and job number.Keeps a safe shop will all forklift drivers having taken trainingMeets or exceeds the customers' expectations as well as the Company's initiatives and maintains Caterpillar's standards of excellenceParts Responsibilities:Quoting spare parts to customers in support of planned and unplanned maintenance, for engines and ship systems.Estimating the cost of spare parts in support of parts orders, service orders, emergency orders, and overhauls.Process vendor invoices.Sourcing and expediting of OEM spare parts for engines and ship systems. From time-to-time may be tasked to source other miscellaneous components.Arranging transportation from manufacturers and delivery to customers and/or RPG warehouses; arranging for customs clearing and expediting.Work during off hours when customer emergency situations arise (24/7 Service)Prepares invoices and reports weekly and as required.Assists the Service Manager with any matter so as to satisfy a customer need.Special projects as assigned.Warehouse Responsibilities:Unloading and loading of deliveries in a timely mannerVerifying quantities received on orders and receiving spare parts in the DBS system and locating goods in the proper locations in the warehouse.Pick, pack and ship customer orders, ensuring that goods are packed properly with the objective of no damaged goods received by the customerAs required, relocate parts in the warehouse, depending stocking quantities and change locations in the DBS system to reflect the proper location of the parts in the warehouse.Perform cycle counts of the inventory on a regular basisCommunicate to the Parts Manager when package supplies need to be re-ordered.Maintain a clean and orderly warehouse to ensure maximum efficiency and to minimize any safety hazards.Communicates closely with Parts Manager to ensure that priorities are clear with regard to shipping, receiving and warehouse activitiesWork during off hours when customer emergency situations arise (24/7 Service)Clean and maintain the workshop i.E. run the floor cleaning machine, empty waste cans, and sweep floors when warehouse duties are fulfilled.Serve as a driver to pick up items needed for the shop or office staff as directedMaintain and orderly lay down yard, i.E. keep pallets stacked and organized, keep scrap metals in orderly fashion, etc.Assist shop personnel with general labor activities as directedSpecial projects as assignedQualificationsHigh School diploma or equivalent.At least 4 years of warehouse and/or parts counter operations experienceMust be able to drive a forklifMust have a valid driver's licenseSuperior level of business acumen and professionalism.Exceptional personal skills.Outstanding communication and customer service skills.Knowledge of Microsoft applications.Good understand of inventory control systemsAbility to use web applications to create shipments with carriers i.E. UPS, Saia Motor Freight, etc.Knowledge of large bore, medium speed diesel engines and components is a plusAbility to contribute a positive and motivated environment.

Keywords: Resource Power Group, New Orleans , Service & Parts Coordinator, Other , Harvey, Louisiana