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Communications Specialist (Customer Communications)

Company: Entergy Corporation
Location: New Orleans
Posted on: August 7, 2022

Job Description:

Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Communications Specialist (Customer Communications)Location: New Orleans, Louisiana, United States Company: Entergy Posting End Date: -08/15/2022 - Work Place Flexibility: Onsite - The official job title will be: -Communication Specialist II JOB SUMMARY/PURPOSE:
The communications specialist will work collaboratively within the communications department - specifically within the customer communications team - and with internal business partners in development and execution of long-term, annual and campaign-specific communications that support the company's vision, mission, brand and strategic endeavors. JOB DUTIES/RESPONSIBILITIES:

  • Counsels company leaders and other employees on communication best practices, reputation management, and strategic PR planning and execution
  • Contributes to and executes a communications strategy designed to inform stakeholders and improve engagement.
  • Monitors industry news about the corporation and topics important to the company and identifies emerging issues.
  • Gathers department information, including collecting and analyzing Key Performance Indicators, to create reports that demonstrate the effectiveness of communications and areas for improvement.
  • Assists in the development internal and external messaging used in talking points, news releases, web content, social media posts and elsewhere in support of the integrated customer organization.
  • Engages proactively with leadership and other employees to identify business needs and goals, then crafts communication plans and materials to address those needs and goals.
  • Supports storm and crisis communications efforts.
    MINIMUM REQUIREMENTS: Minimum education and experience required of the position
    Bachelor's Degree -in English, Communications or a related field, and 3+ years of experience in external or internal communications, social media or a relevant area is required. Communications experience, especially working in a large matrixed organization or a regulated industry, is a plus.
    Minimum knowledge, skills and abilities required of the position
    • Strong writing, editing and communications planning skills, including AP style knowledge.
    • Ability to use or learn an array of publishing software such as Photoshop, InDesign, Office 365, web content management systems, social media platforms and a variety of audio, video and infographic production programs.
      Any certificates, licenses, etc. required for the position: None Other Attributes Functional Knowledge -
      • Positive communicator, creative thinker with strong writing skills.
      • Knowledge of communication best practices and how they support organizational change. Business Expertise
        • Strong consulting skills, with a keen eye on industry trends and communications strategy.
        • Ability to understand complex situations, make correlations, and have a broad understanding of business drivers. Leadership
          • Team-focused collaborator, with high degree of emotional intelligence.
          • Driven and focused on achieving business objectives in an environment where diverse perspectives are welcomed.
          • Ability to hold the organization and themselves accountable. Problem Solving
            • Ability to translate complex concepts into original, meaningful and impactful communications plans and messages.
            • Ability to read landscapes and anticipate, identifying and mitigating communications risks. Impact
              • Ability to work independently and meet deadlines.
              • Highly organized with exceptional attention to quality and detail. Interpersonal Skills
                • Collaborative style and strong work ethic
                • Able to build relationships with key people in the field and across the organization
                • Confidence to advocate (professionally but persistently) for more transparent, simple, concise communications in a complex, highly regulated business. #LI-JL1 Primary Location: Louisiana - New Orleans
                  Job Function: Professional
                  FLSA Status: Professional
                  Relocation Option: No Relocation Offered
                  Union description/code: NON BARGAINING UNIT-NBU
                  Number of Openings: 1
                  Req ID: 107859
                  Travel Percentage: Up to 25% An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please click here to view the full statement. WORKING CONDITIONS: - As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Keywords: Entergy Corporation, New Orleans , Communications Specialist (Customer Communications), Other , New Orleans, Louisiana

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