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Company: The Westin New Orleans
Location: New Orleans
Posted on: September 23, 2022

Job Description:

Highgate Hotels

The Westin New Orleans

We are searching for a Barback for Observatory 11, our lobby bar. Are you passionate about food, beverage and hospitality? Then please let us hear from you! We are assembling a team of Food and Beverage professionals who love providing our guests with an unforgettable experience! Through knowledge, passion and professionalism we look to extend our brand of thoughtful hospitality to all that come through our door!


Situated at the end of famed Canal Street, The Westin New Orleans offers stunning views of the mighty Mississippi River and the French Quarter. Guests are just steps from the Shops at Canal Place and Harrah's Casino and a short walk to the excitement of Bourbon Street and the Ernest N. Morial Convention Center. The hotel features 462 rooms and suites, including a Presidential Suite, with Westin's signature Heavenly-- bedding, 34,000-sq-ft of event space, a fully equipped WestinWORKOUT fitness center, a lobby bar Observatory 11 with the best view of the French Quarter anywhere, and a new restaurant Bistro at the Bend.


The BarBack is responsible for helping the bartender in the daily operation of the bar.


- Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
- Be responsible for receiving all liquor, beer and wine from storeroom in a daily basis.
- Maintain the cleanliness of the bar, refrigerators, and service areas of the bar in an organized manner.
- Replenish all liquor, beer and wine as needed in the bar during the shift.
- Be familiar with beverages, cocktails and hotel mixing portion control according to hotel standards.
- Assist in opening and closing side-work as assigned.
- Assist in ensuring the cleanliness and tidiness of the bar or lounge areas.
- Assist with maintaining beverage cost.
- Follow prescribed procedures in serving alcohol with care to avoid any challenges with intoxicated guests.
- Retrieve all food items from kitchen and deliver to customers according to proper service standards.
- Ensure overall guest satisfaction.
- Must be able to effectively communicate, both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
- Must be able to multitask and prioritize departmental functions to meet deadlines.
- Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
- Attend all hotel required meetings and trainings.
- Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
- Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
- Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
- Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
- Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
- Must be able to cross-train in other hotel related areas.
- Must be able to maintain confidentiality of information.
- Must be able to show initiative, including anticipating guest or operational needs.
- Perform other duties as requested by management.
- Maintain a friendly and warm demeanor at all times.

Keywords: The Westin New Orleans, New Orleans , Barback, Other , New Orleans, Louisiana

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