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Financial Counselor - Patient Financial Services - Jefferson Highway

Company: Ochsner Health System
Location: New Orleans
Posted on: January 26, 2023

Job Description:

We've made a lot of progress since opening the doors in 1942, but one thing has never changed - our commitment to serve, heal, lead, educate, and innovate. We believe that every award earned, every record broken and every patient helped is because of the dedicated employees who fill our hallways.

At Ochsner, whether you work with patients every day or support those who do, you are making a difference and that matters. Come make a difference at Ochsner Health and discover your future today!

This job is responsible for assisting patients for all billing inquiries across the organization in a face to face arena. Responsibilities include, but are not limited to, reviewing all aspects of the patient bill(s), collection of liability for upcoming procedure(s), collecting residual and past due balances, reviewing alternate options for benefit coverage for both medical and pharmaceutical services, securing authorizations, setting up fee arrangements, and backfilling for coverage at other locations. This job ensures the best patient experience is received through timely and accurate assistance.


Required - High School diploma or equivalent

Preferred - Bachelors degree

Work Experience

Required - 1 year of customer service, healthcare, or office experience

Preferred - Previous Healthcare Billing/Collections/Customer Service Experience

Proficient in Word, Excel and Power Point

Ability to Multi Task


Knowledge Skills and Abilities (KSAs)

* Must have computer skills and dexterity required for data entry and retrieval of patient information.
* Effective verbal and written communication skills and the ability to present information clearly and professionally to varying levels of individuals throughout the patient care process.
* Must be proficient with Windows-style applications, various software packages specific to role and keyboard.
* Strong interpersonal skills.
* Ability to multi-task.
* Ability to perform effectively in a fast paced ever changing environment.
* Ability to remain calm and professional in high pressure/stressful situations regarding patient financial and medical conversations.
* Ability to work with minimal supervision and make independent decisions.
* Reliable transportation as may be required to travel to other facilities to fill in as needed.

Job Duties

* Promptly and courteously assists and provides accurate information to patients regarding their accounts or services face to face, e-mail, fax, regular mail correspondence, phone call.
* Serves as a liaison between the patient, providers, external departments or other responsible person(s) to ensure that charges are applied appropriately, transactions are recorded and appropriately maintained and account balances and discrepancies are resolved within the prescribed period.
* Ensures appropriate authorizations are obtained timely and accurate estimates for upcoming procedures are provided .
* Plans, organizes, and prioritizes work to discuss with patients the importance of patients financial responsibility.
* Educates the patients on various available assistance options, as well as explains the financial impact of various alternatives.
* Provides Best in Class service to every patient inquiry received to ensure and maintain high levels of patient satisfaction.
* Represents the organization by providing appropriate/applicable levels of competency and professionalism to ensure all patient issues are resolve timely, accurately, and efficiently.
* Other related duties as required.

The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.

The employer is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

Physical and Environmental Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Sedentary Work - Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull, or otherwise move objects. Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Normal routine involves no exposure to blood, body fluid or tissue, but exposure or potential for exposure may occur.

The incumbent works with patients who have known or suspected communicable diseases and may enter isolation rooms. The incumbent has an occupational risk for exposure to all communicable diseases.

Are you ready to make a difference? Apply Today!

Ochsner Health does not consider an individual an applicant until they have formally applied to the open position on this careers website.

Individuals who reside in and will work from the state of Colorado are not eligible for remote work position.

Ochsner Health endeavors to make our site accessible to all users. If you would like to contact us regarding the accessibility of our website, or if you need an accommodation to complete the application process, please contact our HR Employee Solution Center at 504-842-4748 (select option 1) or This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

EEO is the Law links in English, Spanish, Chinese, and Arabic.

Affirmative Action Policy Statement

Keywords: Ochsner Health System, New Orleans , Financial Counselor - Patient Financial Services - Jefferson Highway, Other , New Orleans, Louisiana

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