Financial Counselor - Patient Financial Services - Jefferson Highway
Company: Ochsner Health System
Location: New Orleans
Posted on: January 26, 2023
We've made a lot of progress since opening the doors in 1942,
but one thing has never changed - our commitment to serve, heal,
lead, educate, and innovate. We believe that every award earned,
every record broken and every patient helped is because of the
dedicated employees who fill our hallways.
At Ochsner, whether you work with patients every day or support
those who do, you are making a difference and that matters. Come
make a difference at Ochsner Health and discover your future
This job is responsible for assisting patients for all billing
inquiries across the organization in a face to face arena.
Responsibilities include, but are not limited to, reviewing all
aspects of the patient bill(s), collection of liability for
upcoming procedure(s), collecting residual and past due balances,
reviewing alternate options for benefit coverage for both medical
and pharmaceutical services, securing authorizations, setting up
fee arrangements, and backfilling for coverage at other locations.
This job ensures the best patient experience is received through
timely and accurate assistance.
Required - High School diploma or equivalent
Preferred - Bachelors degree
Required - 1 year of customer service, healthcare, or office
Preferred - Previous Healthcare Billing/Collections/Customer
Proficient in Word, Excel and Power Point
Ability to Multi Task
Knowledge Skills and Abilities (KSAs)
* Must have computer skills and dexterity required for data entry
and retrieval of patient information.
* Effective verbal and written communication skills and the ability
to present information clearly and professionally to varying levels
of individuals throughout the patient care process.
* Must be proficient with Windows-style applications, various
software packages specific to role and keyboard.
* Strong interpersonal skills.
* Ability to multi-task.
* Ability to perform effectively in a fast paced ever changing
* Ability to remain calm and professional in high
pressure/stressful situations regarding patient financial and
* Ability to work with minimal supervision and make independent
* Reliable transportation as may be required to travel to other
facilities to fill in as needed.
* Promptly and courteously assists and provides accurate
information to patients regarding their accounts or services face
to face, e-mail, fax, regular mail correspondence, phone call.
* Serves as a liaison between the patient, providers, external
departments or other responsible person(s) to ensure that charges
are applied appropriately, transactions are recorded and
appropriately maintained and account balances and discrepancies are
resolved within the prescribed period.
* Ensures appropriate authorizations are obtained timely and
accurate estimates for upcoming procedures are provided .
* Plans, organizes, and prioritizes work to discuss with patients
the importance of patients financial responsibility.
* Educates the patients on various available assistance options, as
well as explains the financial impact of various alternatives.
* Provides Best in Class service to every patient inquiry received
to ensure and maintain high levels of patient satisfaction.
* Represents the organization by providing appropriate/applicable
levels of competency and professionalism to ensure all patient
issues are resolve timely, accurately, and efficiently.
* Other related duties as required.
The above statements describe the general nature and level of work
only. They are not an exhaustive list of all required
responsibilities, duties, and skills. Other duties may be added, or
this description amended at any time.
The employer is an Equal Opportunity Employer. All qualified
applicants will receive consideration for employment without regard
to race, color, religion, sex, sexual orientation, gender identity,
national origin, protected veteran status, or disability
Physical and Environmental Demands
The physical demands described here are representative of those
that must be met by an employee to successfully perform the
essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the
Sedentary Work - Exerting up to 10 pounds of force occasionally
(Occasionally: activity or condition exists up to 1/3 of the time)
and/or a negligible amount of force frequently (Frequently:
activity or condition exists from 1/3 to 2/3 of the time) to lift,
carry, push, pull, or otherwise move objects. Sedentary work
involves sitting most of the time, but may involve walking or
standing for brief periods of time. Jobs are sedentary if walking
and standing are required only occasionally and all other sedentary
criteria are met.
Normal routine involves no exposure to blood, body fluid or tissue,
but exposure or potential for exposure may occur.
The incumbent works with patients who have known or suspected
communicable diseases and may enter isolation rooms. The incumbent
has an occupational risk for exposure to all communicable
Are you ready to make a difference? Apply Today!
Ochsner Health does not consider an individual an applicant until
they have formally applied to the open position on this careers
Individuals who reside in and will work from the state of Colorado
are not eligible for remote work position.
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website, or if you need an accommodation to complete the
application process, please contact our HR Employee Solution Center
at 504-842-4748 (select option 1) or firstname.lastname@example.org. This
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be used to inquire about the status of applications.
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Affirmative Action Policy Statement
Keywords: Ochsner Health System, New Orleans , Financial Counselor - Patient Financial Services - Jefferson Highway, Other , New Orleans, Louisiana
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