Bilingual Consumer Service Operations Representati
Company: Humana
Location: New Orleans
Posted on: January 26, 2023
|
|
Job Description:
DescriptionThe Bilingual Consumer Service Operations
Representative is responsible for the daily activities across
multiple service functions area. The Bilingual Consumer Service
Operations Representative performs advanced
administrative/operational/customer support duties that require
independent initiative and judgment. May apply intermediate
mathematical skills.ResponsibilitiesTHIS POSITION IS LOCATED IN THE
NEW ORLEANS, LOUISIANA AREA - YOU WILL BE TRAVELING TO A DIFFERENT
LOCATION EACH DAY IN THE AREAS LISTED BELOW.The Bilingual Consumer
Service Operations Representative 3 may perform installation,
implementation, client support, client services, client
administration, customer service, enrollment and eligibility,
claims processing, and call center operations. Investigates and
settles claims and customer service issues. Decisions are typically
focus on methods, tactics and processes for completing
administrative tasks/projects. Regularly exercises discretion and
judgment in prioritizing requests and interpreting and adapting
procedures, processes and techniques, and works under limited
guidance due to previous experience/breadth and depth of knowledge
of administrative processes and organizational knowledge. This
position requires the associate to travel to five provider centers
located in New Orleans, LA. The successful candidate will require a
bilingual skillset - (i.e. English and Spanish).Required
Qualifications* Bilingual English/Spanish: ability to read, write,
speak fluently without limitations or assistance* Minimum of 1 year
of customer service experience in a healthcare setting* Proficient
in Microsoft Office Outlook and Word* Must be able to travel
between the five (5) different centers Monday-Friday in Metairie,
Mid City, West Bank, Kenner, and Gentilly. You will travel to a
different clinic each day.* Excellent verbal, listening and written
communication skills* Aptitude for quickly learning and navigating
new technology, systems and applications as well as working
knowledge of computers* Must be passionate about contributing to an
organization focused on continuously improving consumer
experiencesPreferred Qualifications* Undergraduate Degree* Previous
healthcare experience* Clerical support background in a healthcare
environment* Familiarity with medical terminology and/or ICD-10
codes* CNA or Medical Assistant background* Quality background*
Medicare experienceAdditional Information* The five (5) work
locations will be in Metairie, Mid City, West Bank, Kenner, and
Gentilly* Mileage reimbursement is available for traveling purposes
(up to company discretion and policy)* Relocation assistance is
also available (up to company discretion/policy)* Any Humana
associate who speaks with a member in a language other than English
must take a language proficiency assessment, provided by an outside
vendor, to ensure competency. Applicants will be required to take
the Interagency Language Rating (ILR) test as provided by the
Federal Government.* In order to support the CDC recommendations on
social distancing and reduce health risks for associates, members
and public health, Humana is deploying virtual and video
technologies for all hiring activities. This position may be
subject to temporary work at home requirements for an indefinite
period of time. These requirements include access to a personal
computing device with a camera, a minimum internet connection speed
of 25m x 10m, and a dedicated secure home workspace for interview
or work purposes. Humana continues to monitor the situation, and
will adjust service levels as the coronavirus situation evolves.
The following changes are temporary and will be evaluated
frequently with the goal of returning to normal operations as soon
as possible. Your Talent Acquisition representative will advise on
the latest recommendations to protect your health and wellbeing
during the hiring process.* As part of our hiring process for this
opportunity, we will be using an exciting interviewing technology
called Modern Hire to enhance our hiring and decision-making
ability. Modern Hire allows us to quickly connect and gain valuable
information from you pertaining to your relevant skills and
experience at a time that is best for your schedule. If you are
selected for a first round interview, you will receive an email
correspondence (please be sure to check your spam or junk folders
often to ensure communication isn't missed) inviting you to
participate in a Modern Hire interview. In this interview, you will
listen to a set of interview questions over your phone and you will
provide recorded responses to each question. You should anticipate
this interview to take about 15 to 30 minutes. Your recorded
interview will be reviewed and you will subsequently be informed if
you will be moving forward to next round of interviews.Job Types:
Full-time, TemporaryPay: $20.00 - $24.00 per hourBenefits:* 401(k)*
401(k) matching* Dental insurance* Health insurance* On-the-job
training* Paid time off* Parental leave* Professional development
assistance* Vision insurance* Work from homeExperience level:* 1
yearShift:* Day shiftWeekly day range:* Monday to FridayWork
setting:* RemoteExperience:* Healthcare Client Support: 1 year
(Required)* Microsoft Outlook: 3 years (Required)* Microsoft
Outlook Calendar: 3 years (Required)* Healthcare Administration
Duties: 1 year (Required)* Microsoft Word: 3 years
(Required)Language:* Must be able to speak read and write in
English and Spanish (Required)Work Location: Remote
Keywords: Humana, New Orleans , Bilingual Consumer Service Operations Representati, Other , New Orleans, Louisiana
Click
here to apply!
|