Bilingual Consumer Service Operations Representati

Company: Humana
Location: New Orleans
Posted on: January 26, 2023

Job Description:

DescriptionThe Bilingual Consumer Service Operations Representative is responsible for the daily activities across multiple service functions area. The Bilingual Consumer Service Operations Representative performs advanced administrative/operational/customer support duties that require independent initiative and judgment. May apply intermediate mathematical skills.ResponsibilitiesTHIS POSITION IS LOCATED IN THE NEW ORLEANS, LOUISIANA AREA - YOU WILL BE TRAVELING TO A DIFFERENT LOCATION EACH DAY IN THE AREAS LISTED BELOW.The Bilingual Consumer Service Operations Representative 3 may perform installation, implementation, client support, client services, client administration, customer service, enrollment and eligibility, claims processing, and call center operations. Investigates and settles claims and customer service issues. Decisions are typically focus on methods, tactics and processes for completing administrative tasks/projects. Regularly exercises discretion and judgment in prioritizing requests and interpreting and adapting procedures, processes and techniques, and works under limited guidance due to previous experience/breadth and depth of knowledge of administrative processes and organizational knowledge. This position requires the associate to travel to five provider centers located in New Orleans, LA. The successful candidate will require a bilingual skillset - (i.e. English and Spanish).Required Qualifications* Bilingual English/Spanish: ability to read, write, speak fluently without limitations or assistance* Minimum of 1 year of customer service experience in a healthcare setting* Proficient in Microsoft Office Outlook and Word* Must be able to travel between the five (5) different centers Monday-Friday in Metairie, Mid City, West Bank, Kenner, and Gentilly. You will travel to a different clinic each day.* Excellent verbal, listening and written communication skills* Aptitude for quickly learning and navigating new technology, systems and applications as well as working knowledge of computers* Must be passionate about contributing to an organization focused on continuously improving consumer experiencesPreferred Qualifications* Undergraduate Degree* Previous healthcare experience* Clerical support background in a healthcare environment* Familiarity with medical terminology and/or ICD-10 codes* CNA or Medical Assistant background* Quality background* Medicare experienceAdditional Information* The five (5) work locations will be in Metairie, Mid City, West Bank, Kenner, and Gentilly* Mileage reimbursement is available for traveling purposes (up to company discretion and policy)* Relocation assistance is also available (up to company discretion/policy)* Any Humana associate who speaks with a member in a language other than English must take a language proficiency assessment, provided by an outside vendor, to ensure competency. Applicants will be required to take the Interagency Language Rating (ILR) test as provided by the Federal Government.* In order to support the CDC recommendations on social distancing and reduce health risks for associates, members and public health, Humana is deploying virtual and video technologies for all hiring activities. This position may be subject to temporary work at home requirements for an indefinite period of time. These requirements include access to a personal computing device with a camera, a minimum internet connection speed of 25m x 10m, and a dedicated secure home workspace for interview or work purposes. Humana continues to monitor the situation, and will adjust service levels as the coronavirus situation evolves. The following changes are temporary and will be evaluated frequently with the goal of returning to normal operations as soon as possible. Your Talent Acquisition representative will advise on the latest recommendations to protect your health and wellbeing during the hiring process.* As part of our hiring process for this opportunity, we will be using an exciting interviewing technology called Modern Hire to enhance our hiring and decision-making ability. Modern Hire allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule. If you are selected for a first round interview, you will receive an email correspondence (please be sure to check your spam or junk folders often to ensure communication isn't missed) inviting you to participate in a Modern Hire interview. In this interview, you will listen to a set of interview questions over your phone and you will provide recorded responses to each question. You should anticipate this interview to take about 15 to 30 minutes. Your recorded interview will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews.Job Types: Full-time, TemporaryPay: $20.00 - $24.00 per hourBenefits:* 401(k)* 401(k) matching* Dental insurance* Health insurance* On-the-job training* Paid time off* Parental leave* Professional development assistance* Vision insurance* Work from homeExperience level:* 1 yearShift:* Day shiftWeekly day range:* Monday to FridayWork setting:* RemoteExperience:* Healthcare Client Support: 1 year (Required)* Microsoft Outlook: 3 years (Required)* Microsoft Outlook Calendar: 3 years (Required)* Healthcare Administration Duties: 1 year (Required)* Microsoft Word: 3 years (Required)Language:* Must be able to speak read and write in English and Spanish (Required)Work Location: Remote

Keywords: Humana, New Orleans , Bilingual Consumer Service Operations Representati, Other , New Orleans, Louisiana