Room Service Delivery

Company: Loews Hotels
Location: New Orleans
Posted on: January 27, 2023

Job Description:

Tennessee Williams famously captured the charm and romance of our city in his plays and stories, and it's all on show here at Loews New Orleans Hotel. Located in the Warehouse District, discover comfort and luxe experiences all within the heart of the Big Easy. Welcome to New Orleans' Cultural Crossroad.

Job Specific

Room Service:

* Prepares silver, room service trays, coffee etc. at start of and throughout shift, as required
* Presets trays and carts as required throughout shift. Prepares each tray for specific order requirements
* Checks all Room Service Orders for accuracy and completeness prior to departing kitchen
* Delivers Room Service Orders to guestroom in a timely manner
* Sets up and serves order in guest room, according to guest preference and Loews Hotels Standards, in a polite professional manner
* Obtains proper charge authorization or payment for orders delivered
* Completes all necessary paperwork accurately and legibly
* Picks up soiled Room Service trays and carts from guestrooms and corridors as needed
* Cleans and maintains Room Service area and equipment
* Delivers amenities to guestrooms

Refreshment Pantry:

* Inventories guest room Refreshment Pantries to determine consumption by guest
* Prepares Refreshment Pantry charge ticket and forwards to appropriate cashier for billing to guest account
* Replenishes Refreshment Pantry items consumed
* Inspect Refreshment Pantry contents and maintains freshness of product
* Cleans and maintains refreshment pantry appearance to established standards
* Removes consumed amenity items and/or Room Service trays from guest rooms
* Completes DND/No Service, inventory and in-house guest list paperwork and reports
* Communicates discrepancies regarding Refreshment Pantry usage to Captain
* Restocks and rotates Refreshment Pantry attendant cart supplies

Guest Valet:

* Retrieves orders for processing of guest valet from guest rooms according to hotel policy
* Verifies accuracy and completeness of information on valet ticket received from guest
* Completes necessary log entries to record receipt of guest valet order
* Sorts, separates and tags guest valet articles for processing by laundry/dry cleaner
* Organizes cleaned and processed guest valet orders for return to guest
* Inspects and verifies completeness of valet order being returned to guest
* Returns completed valet orders to guest room according to established hotel procedure
* Completes required log entry to document return of guest valet order to room
* Files valet reports appropriately for documentation and review as necessary

General:

* Completes required set up / preparation, at beginning of shift
* Inspects all equipment prior to and at end of shift, reports any needed repairs to supervisor
* Inventories supplies at beginning of shift, obtains supplies necessary to support forecasted level of business
* Performs delivery, placement and any required set up of amenities and/or equipment requested by guest
* Completes assigned closing duties at end of shift
* Other duties as assigned

General

* Promotes and applies teamwork skills at all times
* Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
* Is polite, friendly, and helpful to guests, management and fellow employees
* Executes emergency procedures in accordance with hotel standards
* Complies with required safety regulations and procedures
* Attends appropriate hotel meetings and training sessions
* Maintains cleanliness and excellent condition of equipment and work area
* Complies with hotel standards, policies and rules
* Recycles whenever possible
* Remains current with hotel information and changes
* Complies with hotel uniform and grooming standards

Qualifications

* High School diploma or equivalent
* One plus years experience as Food Service /Room Service Attendant in quality food service/hotel operation
* Thorough knowledge of quality food service techniques and standards
* Exceptional guest service attitude and abilities
* Ability to lift and carry food service trays weighting 35+ pounds
* Ability to work flexible schedule to include weekends and holidays

Keywords: Loews Hotels, New Orleans , Room Service Delivery, Other , New Orleans, Louisiana