Room Service Delivery
Company: Loews Hotels
Location: New Orleans
Posted on: January 27, 2023
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Job Description:
Tennessee Williams famously captured the charm and romance of
our city in his plays and stories, and it's all on show here at
Loews New Orleans Hotel. Located in the Warehouse District,
discover comfort and luxe experiences all within the heart of the
Big Easy. Welcome to New Orleans' Cultural Crossroad.
Job Specific
Room Service:
* Prepares silver, room service trays, coffee etc. at start of and
throughout shift, as required
* Presets trays and carts as required throughout shift. Prepares
each tray for specific order requirements
* Checks all Room Service Orders for accuracy and completeness
prior to departing kitchen
* Delivers Room Service Orders to guestroom in a timely manner
* Sets up and serves order in guest room, according to guest
preference and Loews Hotels Standards, in a polite professional
manner
* Obtains proper charge authorization or payment for orders
delivered
* Completes all necessary paperwork accurately and legibly
* Picks up soiled Room Service trays and carts from guestrooms and
corridors as needed
* Cleans and maintains Room Service area and equipment
* Delivers amenities to guestrooms
Refreshment Pantry:
* Inventories guest room Refreshment Pantries to determine
consumption by guest
* Prepares Refreshment Pantry charge ticket and forwards to
appropriate cashier for billing to guest account
* Replenishes Refreshment Pantry items consumed
* Inspect Refreshment Pantry contents and maintains freshness of
product
* Cleans and maintains refreshment pantry appearance to established
standards
* Removes consumed amenity items and/or Room Service trays from
guest rooms
* Completes DND/No Service, inventory and in-house guest list
paperwork and reports
* Communicates discrepancies regarding Refreshment Pantry usage to
Captain
* Restocks and rotates Refreshment Pantry attendant cart
supplies
Guest Valet:
* Retrieves orders for processing of guest valet from guest rooms
according to hotel policy
* Verifies accuracy and completeness of information on valet ticket
received from guest
* Completes necessary log entries to record receipt of guest valet
order
* Sorts, separates and tags guest valet articles for processing by
laundry/dry cleaner
* Organizes cleaned and processed guest valet orders for return to
guest
* Inspects and verifies completeness of valet order being returned
to guest
* Returns completed valet orders to guest room according to
established hotel procedure
* Completes required log entry to document return of guest valet
order to room
* Files valet reports appropriately for documentation and review as
necessary
General:
* Completes required set up / preparation, at beginning of
shift
* Inspects all equipment prior to and at end of shift, reports any
needed repairs to supervisor
* Inventories supplies at beginning of shift, obtains supplies
necessary to support forecasted level of business
* Performs delivery, placement and any required set up of amenities
and/or equipment requested by guest
* Completes assigned closing duties at end of shift
* Other duties as assigned
General
* Promotes and applies teamwork skills at all times
* Notifies appropriate individual promptly and fully of problems
and/or unusual matters of significance
* Is polite, friendly, and helpful to guests, management and fellow
employees
* Executes emergency procedures in accordance with hotel
standards
* Complies with required safety regulations and procedures
* Attends appropriate hotel meetings and training sessions
* Maintains cleanliness and excellent condition of equipment and
work area
* Complies with hotel standards, policies and rules
* Recycles whenever possible
* Remains current with hotel information and changes
* Complies with hotel uniform and grooming standards
Qualifications
* High School diploma or equivalent
* One plus years experience as Food Service /Room Service Attendant
in quality food service/hotel operation
* Thorough knowledge of quality food service techniques and
standards
* Exceptional guest service attitude and abilities
* Ability to lift and carry food service trays weighting 35+
pounds
* Ability to work flexible schedule to include weekends and
holidays
Keywords: Loews Hotels, New Orleans , Room Service Delivery, Other , New Orleans, Louisiana
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