Sales & Customer Service Associate
Company: Massage Envy
Location: New Orleans
Posted on: January 27, 2023
Overview Do you love helping others? Are you a sales and
customer service superstar who wants to use your powers for good?
Do you want to be part of a community of caregivers committed to
helping people feel their best? If the answer is "yes," we want you
on our team at Massage Envy Uptown. Massage Envy is the leader in
accessible massage and skin care. As a sales and customer service
associate at our Uptown franchised location,* you'll join a
wellness community that's 35,000 strong. And you have a meaningful
role to play as you: * Help clients understand the benefits of
regular massage, skin care and stretch.
* Establish relationships with members and guests to grow and
retain a client base.
* Connect clients with retail products that improve, enhance, and
extend the positive impact of the services they receive. Here's
what's in it for you: The rewards of the job go beyond the
difference you'll make in the lives of members and guests. We offer
a culture of care that inspires you to be your best with: *
Benefits that help you take care of you including paid time off,
free 60 minute service each month, massage chairs on site for self
care, 30% in house employee discount, and monthly incentives.
* A healthy compensation plan that rewards your hard work with a
base pay, bonuses for enhancements, membership sales, retail sales,
* A dynamic, energizing environment where you're consistently
challenged, never bored.
* Training to help you grow and refine your sales and customer
service skills. What We'll Accomplish Together As a team, we're
committed to delivering an excellent experience every time and
growing our member base to help more people on their wellness
journey. Your role in our mission is converting guests to members,
retaining members, driving retail sales, and delivering an amazing
experience. This includes: * Providing outstanding customer service
by greeting clients upon arrival, scheduling services, answering
phone calls, addressing questions and concerns, protecting client
confidentiality, and maintaining a safe and therapeutic environment
for everyone in our location.
* Promoting the value of total body care by educating clients on
new and expanded services, selling the Massage Envy Wellness
Program, booking clients for future services, and encouraging
home-care retail purchases based on service provider
* Driving member retention through outreach via phone and email to
* Upholding the Massage Envy core values of optimism, gratitude,
excellence, consistency and empathy.
* Protecting our workplace culture by recognizing and supporting
team goals and building positive relationships with team members.
What it Takes to Succeed We only succeed together, so we're looking
for people with the passion and experience to be amazing. Those who
thrive in this role are: * Sales superstars who aren't afraid to
take the lead in connecting clients to memberships, services, and
retail products to support the mission of total body care. Bonus
points for previous retail or sales experience.
* People of integrity ready to champion the well-being of members,
guests, and team members and do the right thing (even if it isn't
the easy thing).
* Smart and savvy with solid math and computer skills, confidence
handling cash, and a high school diploma or equivalent.
* Masters of customer service who makes everyone they interact with
feel valued and supported, whether in person or on the phone. Bonus
points for previous customer service experience.
* Fast on their feet with the ability to think critically, juggle
multiple tasks, and set priorities.
* Great teammates who can work well with others in a fun and
* Supporters of total body care with a general knowledge of massage
and skin care services. We Believe Our Differences Make Us Better
We're excited to hear from everyone with the skills, experience,
and passion to do a great job. We do not unlawfully discriminate
against any applicants or employees on any applicable legally
protected basis, including race, color, religion, gender, sexual
orientation, national origin, genetics, disability, age, or veteran
status. If you're ready to put your amazing sales and customer
service skills to work to help people feel their best, we can't
wait to meet you. * Massage Envy Franchising, LLC ("MEF") is a
national franchisor of independently owned and operated franchised
locations. Each individual franchised location, not MEF or any of
its affiliates, is the sole employer for all positions posted by a
franchised location, and each individual franchised location is not
acting as an agent for MEF or any of its affiliates. Hiring
criteria, benefits and compensation are set by each individually
owned and operated franchised location and may vary from location
Keywords: Massage Envy, New Orleans , Sales & Customer Service Associate, Other , New Orleans, Louisiana
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