Patient Access Representative/Medical Assistant

Company: Slidell Memorial Hospital
Location: Slidell
Posted on: March 18, 2023

Job Description:

Summary: This job performs appointment scheduling and medical assistant functions within a clinic setting. Provides individualized, direct patient care of assigned patients under the supervision of a licensed healthcare provider and assists in the implementation of the delivery of health care services. # # # # Major Duties: Meets organizational expectations as defined by the Employee Standards of performance, hospital and department policies and procedures, and the hospital#s strategic goals. Verbalizes a clear understanding of continuous improvement and customer satisfaction measures and actively participates in improvement activities. Provide excellent customer service to all patients, guests, and family members Ensures all patient required forms are completed and other paperwork/documents are gathered and accurate. Efficiently inputs patient/guarantor demographic and financial information; explains insurance benefits and collects co-pays, deductibles and self-pay portions due Performs vital signs and other screenings, obtaining height, weight, allergy and medication history and other assessments Prepares patient for exam, explaining any procedures before they are performed and answering the patients# questions. Schedules and reschedules patient appointments by phone or in person, including transferring patients to the appropriate departments for scheduling and updating necessary information. Responsible and accountable for skills, performance, and compliance in accordance with organizational and departmental policies and procedures. Adapts behavior to the specific patient population, including but not limited to: respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style. Complies with the Slidell Memorial Hospital Compliance # Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns. Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards. Any other duties as needed to fulfill the mission, drive the vision, and abide by the values of this organization The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time. # Knowledge/Skills/Abilities: Required: Must have computer skills and dexterity required for data entry and retrieval of patient information. Must be proficient with Windows-style applications and keyboard. Effective verbal and written communication skills and the ability to present information clearly and professionally to varying levels of individuals throughout the patient care process. Skills to effectively present information and respond to questions from patients and customers, with proficiency. Ability to work collaboratively with other departments.# Ability to exercise sound judgment in handling/escalating difficult situations. # Education/Experience: Preferred: Completion of a Medical Assistant training program Related experience in a clinic or medical office setting Required: High school diploma or equivalent # Licensure/Certification: Preferred: Certification as a Medical Assistant (or other medical specialty-based certification) Required: Basic Life Support (BLS) from the American Heart Association Summary: This job performs appointment scheduling and medical assistant functions within a clinic setting. Provides individualized, direct patient care of assigned patients under the supervision of a licensed healthcare provider and assists in the implementation of the delivery of health care services. Major Duties: * Meets organizational expectations as defined by the Employee Standards of performance, hospital and department policies and procedures, and the hospital's strategic goals. * Verbalizes a clear understanding of continuous improvement and customer satisfaction measures and actively participates in improvement activities. * Provide excellent customer service to all patients, guests, and family members * Ensures all patient required forms are completed and other paperwork/documents are gathered and accurate. * Efficiently inputs patient/guarantor demographic and financial information; explains insurance benefits and collects co-pays, deductibles and self-pay portions due * Performs vital signs and other screenings, obtaining height, weight, allergy and medication history and other assessments * Prepares patient for exam, explaining any procedures before they are performed and answering the patients' questions. * Schedules and reschedules patient appointments by phone or in person, including transferring patients to the appropriate departments for scheduling and updating necessary information. * Responsible and accountable for skills, performance, and compliance in accordance with organizational and departmental policies and procedures. * Adapts behavior to the specific patient population, including but not limited to: respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style. * Complies with the Slidell Memorial Hospital Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns. * Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards. * Any other duties as needed to fulfill the mission, drive the vision, and abide by the values of this organization * The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time. Knowledge/Skills/Abilities: Required: * Must have computer skills and dexterity required for data entry and retrieval of patient information. * Must be proficient with Windows-style applications and keyboard. * Effective verbal and written communication skills and the ability to present information clearly and professionally to varying levels of individuals throughout the patient care process. * Skills to effectively present information and respond to questions from patients and customers, with proficiency. * Ability to work collaboratively with other departments. * Ability to exercise sound judgment in handling/escalating difficult situations. Education/Experience: Preferred: * Completion of a Medical Assistant training program * Related experience in a clinic or medical office setting Required: * High school diploma or equivalent Licensure/Certification: Preferred: * Certification as a Medical Assistant (or other medical specialty-based certification) Required: * Basic Life Support (BLS) from the American Heart Association

Keywords: Slidell Memorial Hospital, New Orleans , Patient Access Representative/Medical Assistant, Other , Slidell, Louisiana