Commercial Project Coordinator

Company: Solar Alternatives
Location: New Orleans
Posted on: May 28, 2023

Job Description:

Commercial Project Coordinator A Commercial Project Coordinator is responsible for creating an effective schedule that exceeds customer expectations and achieves financial goals. This person exhibits a baseline technical understanding of general construction, is tech-savvy, and committed to providing an excellent customer experience. This role will report to the Regional Construction Manager. Responsibilities include:

• Manage customer communication regarding scheduling and appointments
• Coordinate with Operations Management team to ensure plans, documents, tools, personnel and materials are available for scheduling purposes
• Manage Kickserv CRM to ensure all functions are maximized for improved communication and documentation
• Conduct daily audit to capture job documentation and track technician performance
• Create an effective schedule ensuring accurate job assignment, budgets, quality notes and ticket details, and a balance between revenue and warranty tickets to meet customer expectations
• Prepare reports to track schedule efficiency, job completion, and invoiced revenue
• Maintain 3rd party platforms and processes
• Provide weekly reports to communicate schedule capacity opportunities
• Collaborate with Sales Manager and sales team to improve and grow processes for the customer experience post -sale
• Manage and adjust for any changes in project scope, schedule and / or budget
• Support Regional Construction Manager to create, implement and improve processes
• Identifying and mitigating potential risks. KPIS:
  • Financial goals
  • Schedule efficiency %
  • Customer Reviews (Podium - Google Reviews and Feedback) Requirements
    • 3+ years proven service experience
    • Highly organized and very attentive to detail
    • Well-spoken, clean appearance and good client manners
    • Clean driving record, valid license and ability to drive small and large service vehicles
    • Drug free
    • Ability to work 40-50 daytime hours per week
    • Ability to increase ticket value with additional service sales Benefits Salary starts at $55,000 based on qualifications, plus monthly bonus of up to $1500 based on upsell ability. Benefits include majority-paid medical, dental, vision insurance and matching 401K program. Earned paid time off starts at two weeks annually.

Keywords: Solar Alternatives, New Orleans , Commercial Project Coordinator, Other , New Orleans, Louisiana