Patient Services Coordinator
Company: RestorixHealth, Inc.
Location: Metairie
Posted on: May 28, 2023
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Job Description:
The Patient Services Coordinator position is responsible for
receipt of initial referral, scheduling of new patients, insurance
verification, initial/recurring insurance authorizations if
applicable, transportation coordination, DME orders and follow-up
of lab/test results as requested. The Patient Services Coordinator
performs these tasks under the direct supervision of the Business
Office Director, Lead Registered Nurse and direction of the
Regional Director and/or Vice President of Operations.
What We Offer:
---Monday - Friday schedule, no weekends
---RestorixHealth is proud to provide employees with a
comprehensiveand attractive benefits program which includes the
following:
---Medical, Dental and Vision Insurance
---Health Savings Account (with employer match) and Flexible
SpendingAccounts (General Purpose, Limited Purpose and Dependent
Care)
---Employer-Paid Basic Life Insurance, AD&D and
Short-TermDisability
---Voluntary Buy-Up Life Insurance (for self, spouse &
children),Short-Term Disability and Long-Term Disability
---Voluntary Accident, Critical Illness and Hospital Indemnity
Plans
---Employee Assistance Program
---Pet Care Discount Program
---Generous Paid Time Off and Paid Holidays
---401(k) Retirement Plan (with employer match)
---Internal ongoing educational/training opportunities
---Competitive compensation
---Continuous coaching & mentorship
Primary Responsibilities:
---Seeks and obtains sufficient information necessary to function
effectively in the health care setting where assigned.
---Enters referral information received into RXH's EMR system.
---Scheduling for wound care visit, utilizing RXH's EMR system.
---Provide preliminary and final schedules to host facility
contact.
---Booking appointments appropriately based on time, staffing,
equipment and supplies.
---Cross reference will be made to physicians' credentials for
specialty and delineation of privileges and for a list of
procedures approved for the wound care center.
---Registration to be accomplished and in accordance with hospital
policy requirements as well as RXH's EMR system.
---All registration information must be confirmed with the patient
and or responsible party.
---Verify specific insurance benefits and obtain preauthorization
for wound care procedures.
---Perform daily patient schedule, charge entry reconciliations and
account for all outstanding superbills as requested.
---Monitors DME orders.
---Assist as requested by lead nurse for follow-up of lab/test
results.
---Practices effective customer service skills with patients, host
facilities, vendors and colleagues always.
---Responds by telephone in a courteous and professional
manner.
---Takes ownership and responds positively to address mistakes and
resolve complaints and improve quality.
---Maintains open communication with Lead Registered Nurse,
Clinical Team, Community Educators, management, host facility
staff, providers, and the business office staff to ensure
continuity of care.
---Demonstrates awareness of patient's age, growth, and
developmental level when performing assigned tasks.
Additional Responsibilities:
---Reports problems promptly to the designated supervisor.
---Reports to work on time and is flexible.
---Adheres to RXH's Privacy and Security Policies as it relates to
HIPAA regulations.
---Respects and maintains patient confidentiality in written,
verbal, and electronic information.
---Performs other related duties as assigned.
Education and Technical Skills:
---Must have a high school diploma or GED equivalent.
---Substantial experience in front desk role in a hospital
outpatient or medical practice setting is required.
---Must have intermediate skills in Microsoft Word, Excel and
Outlook.
---Must have experience working with electronic medical records
(EMR) systems.
Additional Eligibility Qualifications/Competencies:
---Possesses excellent customer service skills.
---Demonstrates effective verbal and written communications
skills.
---Is professional in appearance and actions.
---Consistently displays behavior that enhances the image of the
organization as evidenced by professional and courteous behavior
toward all patients, referral sources, host facility staff, and
co-workers.
---Fosters a sense of teamwork.
---Flexible and cooperative in fulfilling role obligation.
---Has satisfactorily passed pre-employment requirements.
Physical Requirements:
Work may require sitting at a desk for long periods of time,
utilizing phone, and use of a computer. Work requires the physical
demands of bending, lifting, sitting or performing other work
requiring moderate physical exertion (30 to 50 pounds) on a
frequent basis (16 to 50% of time), when required.
Note: The above is intended to describe the general content of and
requirements for the performance of this job. It is not construed
as an exhaustive statement of duties, responsibilities or
requirements and may change at any time.
All qualified applicants will receive consideration for employment
without regard to race, ethnicity, color, religion, sex, gender
identity, sexual orientation, national origin, disability, or
protected veteran status. RestorixHealth is an EO employer -
M/F/Veteran/Disability
Other details
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Keywords: RestorixHealth, Inc., New Orleans , Patient Services Coordinator, Other , Metairie, Louisiana
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