Part Time Student Loan Counselor
Company: ECMC Group
Location: New Orleans
Posted on: May 3, 2025
Job Description:
ECMC Group is a nonprofit corporation focused on helping
students succeed. Headquartered in Minneapolis, ECMC Group and its
family of companies provide financial tools and services, as well
as funding for innovative programs to help students achieve their
academic and professional goals.
ECMC Groupis seeking motivated,
high-energy individuals to provide exceptional customer experiences
for our clients. The Student Loan Counselor role involves making
outbound calls to communicate with clients about their federal
student loans, gathering information, and providing repayment
option details to borrowers throughout the loan lifecycle. The
position offers competitive pay, paid time off, learning and
development opportunities, bonus programs, among other
benefits.Essential Duties and Responsibilities
- Makes outbound calls to students and references to counsel them
on options to manage student loans and to keep/bring loans to a
current status through payment, forbearance or deferment
- Communicates by telephone and/or in writing/email to borrowers
to inform them of their responsibilities and the consequences of
default
- Receives predictive telephone dialer system transfers and
handles them within required measures
- Maintains clear, concise, and accurate documentation of
borrower accounts, including all contact made and received
- Maintains current and accurate knowledge of laws and
regulations affecting the repayment of student loans, including the
consequences of default, and the various payment/deferment options
available to borrowers
- Updates loan status on Loan Tracker
- Conducts internet/social media searches to locate new contact
information for student loan borrowers
- Participates in work group activities to solve problems or
improve processes
- Performs other related duties as assignedRequired
Qualifications
- High School diploma or GED
- At least one year office/business, clerical or customer service
experiencePreferred Qualifications
- 1 year experience working in a call center
- 1 year working in financial industry, including student loans,
collections and/or banking
- Bilingual in Spanish and EnglishTo perform this job
successfully, an individual must be able to perform each essential
duty satisfactorily. The requirements listed above are
representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.Hourly rate for
this position is $18.00 per hour.ECMC Group also provides benefits
for part time employees:
- Financial benefits:Generous 401(k) plan with a company match up
to 6% and additional discretionary contribution potential following
1 year with at least 1,000 hours of service, paid time off accrual
and commuter subsidy.
- Education benefits:Tuition reimbursement up to $5,250/year
pre-tax for approved programs and student loan payment
reimbursement up to $2,400/year.
Keywords: ECMC Group, New Orleans , Part Time Student Loan Counselor, Other , New Orleans, Louisiana
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