NewOrleansRecruiter
the smart solution for New Orleans jobs

Virtual Customer Service

Company: Mommy Jobs Online
Location: New Orleans
Posted on: January 15, 2019

Job Description:

Exciting opportunity for a seasoned manager to come in and help build our virtual French Bilingual team! Mommy Jobs Online (mommyjobsonline.com) is looking for the right candidate that has experience developing leaders and motivating teams, a strong sense of urgency, and the ability to improve operational efficiency through process improvement. Other critical success factors for this role include great problem-solving skills and the ability to think outside the box to resolve customer issues. The ideal candidate has experience leading virtual teams and demonstrates the ability to roll up his/her sleeves to help customers and deliver results. Job Duties: Manages a team of 12- 18 virtual consultants at varying skill levels Supervises Sales and Service Consultants answering calls and/or emails from customers seeking assistance with post-order issues such as returns, replacements, refunds, delivery status and back order inquiries, and any other issues that may arise from the order fulfillment process Helps consultants meet customer satisfaction, resolution targets, exceed customer expectations, build customer loyalty and take advantage of sales opportunities Coaches and develops agents in soft skills and service techniques in order to deliver key results and build a high performing team Makes recommendations and / or takes corrective action to manage performance, including disciplinary action and termination as necessary. Works closely with Human Resources and Senior Leadership to address and resolve employee issues Effectively interviews and recommends candidates for hire Analyzes trends based on historical data to close performance gaps Reviews time off requests as appropriate to match staffing level requirements Conducts quality assurance (call monitoring) reviews Responds in a professional and courteous manner to escalated customer service inquiries, requests or complaints to reach an effective resolution Provides back-up support by taking calls during staffing shortages, high volume activity or as needed Performs other job-related duties as assigned by the Company and/or director or manager Qualifications: 3+ years leadership experience 1+ years leading a virtual team College degree preferred or equivalent job related experience Excellent problem solver with a proven track record of driving results A competitive spirit and drive to succeed Outstanding oral and written communication skills Proven ability to close performance gaps Proven ability to multi-task Proven ability to successfully provide relevant and immediate feedback in a fast-paced and complex environment Flexible schedule Essential Job Functions: Ability to alternate sitting and standing throughout an 8-hour period, and sometimes longer Ability to use a computer keyboard and computer screen Ability to maintain the required internet speed. Ability to use a telephone headset and telephone system Ability to handle stressful customer interactions via telephone and email Ability to perform all above-mentioned duties with or without accommodation Pay: $18.00 per hour To Become An Agent Apply at mommyjobsonline.com and click on Join Now and select the Customer Service Job Bank Registry to get connected with client and to begin their hiring process. Please reference agent id code MJOLROXANNA when you register online. Please allow 24 hours of processing time once you register with us. If you have further questions please contact us at 1 (405) 418 - 6160.

Keywords: Mommy Jobs Online, New Orleans , Virtual Customer Service, Other , New Orleans, Louisiana

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Scheduling Interviews - Work From Home
Description: We are actively searching for highly motivated individuals to work individually yet as a team player with
Company: Garcia Healthcare
Location: New Orleans
Posted on: 01/21/2019

Fire Your Boss!! Work Part-time or Full-time from home!!
Description: Need income Want freedom Missing out on your children's life If this is you, we are looking
Company: Freedom Enterprise Inc.
Location: New Orleans
Posted on: 01/21/2019

Claims Adjuster Workers Compensation
Description: At Gallagher Bassett Services, Inc. GB we are constantly seeking skilled professionals who are up for a challenge and take exceptional performance to heart. The professionals we hire help us maintain (more...)
Company: Gallagher
Location: Baton Rouge
Posted on: 01/22/2019


Seeking reps to work from home (pt and ft)
Description: We are looking for outgoing individuals to work from the comfort of your home with our fast growing
Company: Young Enterprise
Location: New Orleans
Posted on: 01/21/2019

Events Specialist - Courtyard Baton Rouge Acadian Centre/LSU Area (17002VB2)
Description: Heres To Your Journey with Courtyard With more than 330 managed locations in more than 20 countries Courtyard by Marriott offers a refreshing environment that helps guests stay connected and balanced. (more...)
Company: Marriott International
Location: Baton Rouge
Posted on: 01/22/2019

Events Specialist - Courtyard New Orleans Metairie (180034IF)
Description: Heres To Your Journey with Courtyard With more than 330 managed locations in more than 20 countries Courtyard by Marriott offers a refreshing environment that helps guests stay connected and balanced. (more...)
Company: Marriott
Location: New Orleans
Posted on: 01/21/2019

Broadspire Internship
Description: Excellence In Everything We TouchPosition Summary The Broadspire Internship Program BIP is designed to challenge and reward a select number of students with an opportunity to work with the Broadspire (more...)
Company: Crawford & Company
Location: New Orleans
Posted on: 01/21/2019

telemarketing-work from home
Description: Nation's premiere Health Programs Company is looking for leaders, Customer service skills preferred, We are A rating with the
Company: ameriplan usa
Location: Baton Rouge
Posted on: 01/21/2019

Outbound Call Center HiringB2B Expertise
Description: TeleReach Corporate is a national telephone-marketing firm engaged exclusively in outbound business to business calls. We offer a unique opportunity with an excellent earning
Company: TeleReach Corporate
Location: New Orleans
Posted on: 01/21/2019

Account Associate
Description: Account AssociateJob Details br br Description br br Benefit Administration Group BAG , a subsidiary of NFP, is an experienced, innovative team of employee benefits, individual insurance and (more...)
Company: NFP
Location: New Orleans
Posted on: 01/21/2019

Log In or Create An Account

Get the latest Louisiana jobs by following @recnetLA on Twitter!

New Orleans RSS job feeds