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Information Technology Help Desk Technician

Company: I.Q. Technologies, Inc
Location: New Orleans
Posted on: February 24, 2021

Job Description:

Summary At I.Q. Technologies, you have an excellent opportunity to excel your career within a thriving organization. We are looking for a qualified, experienced, and motivated individual to become part of IQ's team today!The candidate will be responsible for helpdesk support at Client sites as well as for providing remote support to customers as/when needed. Duties include (but not limited to) responding to tickets, diagnosing, and resolving various PC/Desktop technical issues, ticket escalation, support of hardware, software, operating systems, general day to day helpdesk services, and other tasks as assigned by the manager.Requirements: -- General knowledge of Microsoft Active Directory related to user management such as password resets, account management, etc.-- Imaging PC's/Laptops-- Basic knowledge of Local Area Networks-- Knowledge of Printer/Fax troubleshooting, support, general maintenance-- Laptop/Desktop hardware support-- Microsoft Office Suite knowledge and troubleshooting know-how (Word, Excel, PowerPoint etc.)-- Email client configuration & setup (Outlook, phone email setup, etc.)-- Knowledge of helpdesk/ ticketing system-- Knowledge of working with Projectors-- Basic Knowledge of Telephone systems-- Knowledge of Setup/troubleshoot mobile phones-- Knowledge of Antivirus/Anti Malware software-- Excellent communication skills as candidate will be directly interacting with users at client sites.-- Technical troubleshooting skills.Opportunities for you:I.Q. Technologies offers a great and friendly work environment with competitive salary, and benefit plans.I.Q. Technologies is an equal opportunity employer. Part of I.Q. Technologies employment process requires that candidates must successfully complete a background check. Resumes are required during the initial application process. Only candidates that fulfill the necessary requirements will be considered/contacted. NO DIRECT CALLS IN REGARD TO THIS POSITION.

Keywords: I.Q. Technologies, Inc, New Orleans , Information Technology Help Desk Technician, Professions , New Orleans, Louisiana

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