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IT Technician

Company: Coastal Gulf & International Inc
Location: Luling
Posted on: May 6, 2021

Job Description:

Job title: IT TechnicianReports to: IT ManagerLevel: Individual ContributorClassification: Non-exemptStatus: Regular Full TimeJob PurposeThe IT Technician is responsible for supporting the organization's computing and telecommunication network operations and procedures. The technician works within a team environment to support telephone systems, network hardware/software systems, personnel computer equipment, and customer service activities.Duties and Responsibilities Identifies and procures the hardware and software needed to satisfy user requirements. Installs hardware and peripheral components such as monitors, keyboards, printers and disk drives on users' premises. Loads appropriate software packages such as operating systems, networking components and office applications. Troubleshoots, repairs, maintains, installs and performs testing activities on various computer equipment, peripherals, data communication and computer network systems. Provides telephone, in-person and online support to end-users. Refers major hardware problems to service personnel for correction. Installs cable for phone system. Performs moves, adds, deletes and other changes for phone uses. Sets up calling features such as automatic call distribution (ACD) groups, pick groups, call processing and voice mail. Provides phone support and training to new users and solves miscellaneous phone problems. Connects users to networks and provides initial training in facilities and applications. Administers e-mail and anti-virus systems. Develops and maintains software and hardware inventory and tracking systems; develops inventory lists and orders, stocks and stores electronic components. Configures and sets up servers to work with various programs; installs software. Ensures server backups and networked user backups are performed on a regular basis. Performs preventive maintenance for computer, data communication and/or peripheral equipment; tests and adjusts to appropriate standards. Rotates daily back-up media. Assists in research and procurement of computer accessories and supplies. Read and understand all job and safety requirements in English. Willing to work a flexible schedule. Adhere to all company policies and procedures. All other duties assigned by management.Other Duties Management reserves the right to change job duties with or without notice.Qualifications 1-3 years' experience as a IT Technician or position equivalent. Bachelor's degree in computer science preferred. Must have internal and external customer service skills. Have a great work history with a track record of being responsible individual. Detailed orientated. Excellent communication skills. Proficient in the use of basic office equipment.Travel10%-15% travel may be required.Working conditionsThis position is performed in an office environment.RequirementsPhysical requirementsThe working environment and physical demands described here are representative, but not necessarily all-inclusive, of those that must be met by an employee to successfully perform the essential functions of this job. Required to walk, sit, and reach with hands and arms; and to stoop, kneel, crouch, crawl, or twist body to fit and/or reach. The employee's lifting requirement and/or move items up to 50 pounds. Be able to work in the presence of odors typical of petroleum or petrochemicals without allergic reactions or nausea, when such odors are within OSHA-designated permissible exposure limits (PELs). May be exposed to fumes, airborne particles, and toxic or caustic chemicals. The noise level in the work environment is usually moderate.AAP/EEO: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or national origin.

Keywords: Coastal Gulf & International Inc, New Orleans , IT Technician, Professions , Luling, Louisiana

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