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Logistics Customer Operations Representative

Company: CS Recruiting, LLC
Location: Metairie
Posted on: January 16, 2022

Job Description:

Our client is one the largest temperature-controlled carriers in the nation providing a suite of solutions to serve the supply-chain needs of their valued clients. Founded in 1963, they have grown their business by forming long-term partnerships with their clients and ensuring high levels of customer satisfaction and committed capacity. Logistics Customer Operations Representative This role will serve as the primary contact for our customers. By working together with our operations and sales teams, you will provide clients with the highest level of service to ensure ultimate customer satisfaction in order to retain their business and grow their accounts. Job Type: Full-time Responsibilities:

  • Maintain contact with customers to determine their daily shipping needs.
  • Communicate any transit or shipping issues with customers.
  • Identify and immediately resolve customer issues with sense of urgency.
  • Create solutions and provide options for customer's needs.
  • Complete all administrative tasks to ensure 100% customer Satisfaction.
  • Order entry.
  • Schedule pickup and delivery appointments.
  • Track and trace of shipments.
  • Update web portals with transit, accessorial charges, obtaining receipts and charge approvals from customers within allowed times, etc.
  • Work as liaison between our client's Operations team and customers. Experience:
    • Excellent multitasking and prioritization skills.
    • Conflict management skills.
    • Superior communication skills.
    • Ability to work in a team environment while delivering independent results.
    • Perform with a sense of urgency.
    • Willing to learn.
    • Attention to detail.
    • Positive attitude. This position offers a competitive base salary. Related to: Freight, Freight Brokerage, Freight Delivery, Transportation Logistics, Logistics, Transportation, Transportation Brokerage, Trucking, Trucking Brokerage, Truckload Brokerage, Supply Chain, Supply Chain Solutions, 3PL, Third Party Logistics, Shipping, Non-Asset, Non-Asset Brokerage, OTR, Dryvan, Dry Van, Box Trailer, Dry Goods Shipping, Non-Perishable Shipping, Container, Long Haul, Short Haul, Tractor Trailer, TL, Truckload, FTL, Full Truckload, Truck Load, Semi, Tractor-Trailer, LTL, Less Than Load, Less Than Truckload, Partial Load, Partial Shipment, Parcel, Small Parcel, freight operations, customer service, tracking, tracing, pricing, planning, driver dispatching, post-delivery, transactional freight, shipment, delivery, Independent Contributor, Team Player, Individual Contributor, IC Job Requirements:
      • Maintain contact with customers to determine their daily shipping needs.
      • Communicate any transit or shipping issues with customers.
      • Identify and immediately resolve customer issues with sense of urgency.
      • Create solutions and provide options for customer's needs.
      • Complete all administrative tasks to ensure 100% customer Satisfaction.
      • Order entry.
      • Schedule pickup and delivery appointments.
      • Track and trace of shipments.
      • Update web portals with transit, accessorial charges, obtaining receipts and charge approvals from customers within allowed times, etc.
      • Work as liaison between our client's Operations team and customers.

Keywords: CS Recruiting, LLC, New Orleans , Logistics Customer Operations Representative, Professions , Metairie, Louisiana

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