Network Support Technician

Company: CYNET SYSTEMS
Location: Covington
Posted on: March 18, 2023

Job Description:

Job Description:

• 
  
• Handling low complexity incidents and Service requests, including Industrial network devices.
  
• Perform basic troubleshooting like ping, DNS lookup, and trace route on Network Devices.
  
• Perform visual checks for hardware failure lights or console error messages, power status and hardware labels wherever.
  
• Patching cable installation and troubleshooting.
  
• Installing power leads.
  
• Updating knowledge base.
  
• Escorting third party vendors wherever contractor is supplying support.
  
• Conducting walkthroughs, Floor sweeping and physical verification of connectivity
  
• Attending Safety training and report incidents.
  
• Console into network devices, including routers, switches, gateways, etc
  
• Identify a switch port location.
  
• Identify WAP connectivity status.
  
• Basic Copper Cable troubleshooting.
  
• Install, remove, or swap equipment.
  
• Effectively manage the work queue.
  
• Adhere to Company change management and BCP/DR Procedures.
  
• Medium complexity Incidents and Service requests.
  
• Perform MACD (move, add, change, delete) activities for end user LAN and voice devices.
  
• Provide a daily report of activities.
  
  Desirable:
  
  
  • 
    
  • Restarting / rebooting equipment (including Industrial Assets like Radios, VSAT, FO, LTEs).
    
  • Basic Fiber Optic Troubleshooting.
    
  • Install Industrial devices like Radios, Microwave, VSAT, etc.
    
    

Keywords: CYNET SYSTEMS, New Orleans , Network Support Technician, Professions , Covington, Louisiana