Network Support Technician
Company: CYNET SYSTEMS
Location: Covington
Posted on: March 18, 2023
Job Description:
Job Description:
- Handling low complexity incidents and Service requests,
including Industrial network devices.
- Perform basic troubleshooting like ping, DNS lookup, and trace
route on Network Devices.
- Perform visual checks for hardware failure lights or console
error messages, power status and hardware labels wherever.
- Patching cable installation and troubleshooting.
- Installing power leads.
- Updating knowledge base.
- Escorting third party vendors wherever contractor is supplying
support.
- Conducting walkthroughs, Floor sweeping and physical
verification of connectivity
- Attending Safety training and report incidents.
- Console into network devices, including routers, switches,
gateways, etc
- Identify a switch port location.
- Identify WAP connectivity status.
- Basic Copper Cable troubleshooting.
- Install, remove, or swap equipment.
- Effectively manage the work queue.
- Adhere to Company change management and BCP/DR
Procedures.
- Medium complexity Incidents and Service requests.
- Perform MACD (move, add, change, delete) activities for end
user LAN and voice devices.
- Provide a daily report of activities.
Desirable:
- Restarting / rebooting equipment (including Industrial Assets
like Radios, VSAT, FO, LTEs).
- Basic Fiber Optic Troubleshooting.
- Install Industrial devices like Radios, Microwave, VSAT,
etc.
Keywords: CYNET SYSTEMS, New Orleans , Network Support Technician, Professions , Covington, Louisiana
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