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Network Support Technician

Location: Covington
Posted on: March 18, 2023

Job Description:

Job Description:

  • Handling low complexity incidents and Service requests, including Industrial network devices.
  • Perform basic troubleshooting like ping, DNS lookup, and trace route on Network Devices.
  • Perform visual checks for hardware failure lights or console error messages, power status and hardware labels wherever.
  • Patching cable installation and troubleshooting.
  • Installing power leads.
  • Updating knowledge base.
  • Escorting third party vendors wherever contractor is supplying support.
  • Conducting walkthroughs, Floor sweeping and physical verification of connectivity
  • Attending Safety training and report incidents.
  • Console into network devices, including routers, switches, gateways, etc
  • Identify a switch port location.
  • Identify WAP connectivity status.
  • Basic Copper Cable troubleshooting.
  • Install, remove, or swap equipment.
  • Effectively manage the work queue.
  • Adhere to Company change management and BCP/DR Procedures.
  • Medium complexity Incidents and Service requests.
  • Perform MACD (move, add, change, delete) activities for end user LAN and voice devices.
  • Provide a daily report of activities.


    • Restarting / rebooting equipment (including Industrial Assets like Radios, VSAT, FO, LTEs).
    • Basic Fiber Optic Troubleshooting.
    • Install Industrial devices like Radios, Microwave, VSAT, etc.

Keywords: CYNET SYSTEMS, New Orleans , Network Support Technician, Professions , Covington, Louisiana

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