Network Support Technician
Company: Resource Logistics, Inc.
Posted on: May 27, 2023
Handling low complexity incidents and Service requests, including Industrial network devices.
Perform basic troubleshooting like ping, DNS lookup, and trace route on Network Devices
Perform visual checks for hardware failure lights or console error messages, power status and hardware labels wherever.
Patching cable installation and troubleshooting
Installing power leads
Updating knowledge base
Escorting third party vendors wherever contractor is supplying support
Conducting walkthroughs, Floor sweeping and physical verification of connectivity
Attending Safety training and report incidents
Console into network devices, including routers, switches, gateways, etc
Identify a switch port location
Identify WAP connectivity status
Basic Copper Cable troubleshooting
Install, remove, or swap equipment
Effectively manage work queue
Adhere to Company change management and BCP/DR Procedures
Medium complexity Incidents and Service requests
Perform MACD (move, add, change, delete) activities for end user LAN and voice devices
Provide daily report of activities
Restarting / rebooting equipment (including Industrial Assets like Radios, VSAT, FO, LTEs)
Basic Fiber Optic Troubleshooting
Install Industrial devices like Radios, Microwave, VSAT, etc
Keywords: Resource Logistics, Inc., New Orleans , Network Support Technician, Professions , Covington, Louisiana
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