IT L2 Support Analyst
Company: Bristow Group
Location: Houma
Posted on: May 28, 2023
Job Description:
Reporting to the local Service Delivery Manager, IT L2 Support
Analyst responds to and diagnoses problems through discussion with
users; includes problem recognition, research, isolation, and
resolution steps; typically resolves basic problems while referring
more complex problems to intermediate and senior level; responsible
for the planning of capacity and updating of hardware for
interactive systems, network systems, and operational systems for
various environments; interacts with other areas of the company to
solve less complex problems, to standardize and to improve the
efficiency of operational, interactive and network systems.
Essential Functions:
- Perform on-site analysis, diagnosis, and resolution of desktop
problems for end users, and recommend and implement corrective
solutions, including on-site and remote users as needed
- Install, configure, test, maintain, monitor, and troubleshoot
end user and network hardware, peripheral devices,
printing/scanning devices, presentation equipment, software, and
other products in order to deliver required desktop service
levels
- Receive and respond to incoming calls, email messages and or
help desk tickets regarding desktop problems
- Performing routine inspections and upkeep of existing
installations
- Configure and troubleshoot mobile devices, iPads, and
iPhones
- Escalating complex problems to the appropriate support
teams
- Prepare reference material and user guides
- Ability to lift and carry 50 lbs. of computer equipment
- Liaise with company's technology vendors for prompt
rectification of any problems or emergencies
- Coordinate with other IT infrastructure and application groups
to provide 'boots on the ground' support to resolve incidents
Qualifications:
- Bachelor's degree in computer science or related field with 5+
years of experience in a similar role
- 2 - 5 years of experience in an end-user desktop support
role
- Experience with Microsoft Active Directory, Microsoft Desktop
Operating Systems, Microsoft Office products including Teams,
Adobe, TeamViewer, and other related desktop software
- Experience with Copier / Printer / Peripheral device
installation and troubleshooting.
- Experience with Audio / Video and conferencing solutions
- Exceptional customer service and communications skills
- CompTIA A+ certification
Keywords: Bristow Group, New Orleans , IT L2 Support Analyst, Professions , Houma, Louisiana
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