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IT L2 Support Analyst

Company: Bristow Group
Location: Houma
Posted on: May 28, 2023

Job Description:

Reporting to the local Service Delivery Manager, IT L2 Support Analyst responds to and diagnoses problems through discussion with users; includes problem recognition, research, isolation, and resolution steps; typically resolves basic problems while referring more complex problems to intermediate and senior level; responsible for the planning of capacity and updating of hardware for interactive systems, network systems, and operational systems for various environments; interacts with other areas of the company to solve less complex problems, to standardize and to improve the efficiency of operational, interactive and network systems.
Essential Functions:

  • Perform on-site analysis, diagnosis, and resolution of desktop problems for end users, and recommend and implement corrective solutions, including on-site and remote users as needed
  • Install, configure, test, maintain, monitor, and troubleshoot end user and network hardware, peripheral devices, printing/scanning devices, presentation equipment, software, and other products in order to deliver required desktop service levels
  • Receive and respond to incoming calls, email messages and or help desk tickets regarding desktop problems
  • Performing routine inspections and upkeep of existing installations
  • Configure and troubleshoot mobile devices, iPads, and iPhones
  • Escalating complex problems to the appropriate support teams
  • Prepare reference material and user guides
  • Ability to lift and carry 50 lbs. of computer equipment
  • Liaise with company's technology vendors for prompt rectification of any problems or emergencies
  • Coordinate with other IT infrastructure and application groups to provide 'boots on the ground' support to resolve incidents Qualifications:
    • Bachelor's degree in computer science or related field with 5+ years of experience in a similar role
    • 2 - 5 years of experience in an end-user desktop support role
    • Experience with Microsoft Active Directory, Microsoft Desktop Operating Systems, Microsoft Office products including Teams, Adobe, TeamViewer, and other related desktop software
    • Experience with Copier / Printer / Peripheral device installation and troubleshooting.
    • Experience with Audio / Video and conferencing solutions
    • Exceptional customer service and communications skills
    • CompTIA A+ certification

Keywords: Bristow Group, New Orleans , IT L2 Support Analyst, Professions , Houma, Louisiana

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