NewOrleansRecruiter Since 2001
the smart solution for New Orleans jobs

Military Sealift Command (MSC) Service Desk Analyst with Security Clearance

Company: Universal Consulting Services
Location: New Orleans
Posted on: September 14, 2019

Job Description:

Universal Consulting Services, UCS, is seeking candidates with knowledge of the Military Sealift Command (MSC) system. MSC is the leading provider of ocean transportation for the Navy and the entire Department of Defense, operating approximately 130 ships daily around the globe. The Mission of the Military Sealift Command (MSC) Help Desk is to provide the highest quality, Tier 1 support to the MSC User Community in a call center environment with its many systems and applications, as they continue their mission to support MSC Afloat and Ashore. In this position you will provide Tier 1 support in a service desk environment with the goal of first contact resolution. This also entails fielding email requests and web-submissions, collecting and documenting incidents and service requests with pertinent data, as well as escalating tickets to appropriate groups when necessary. Log and prioritize calls into the call management system in accordance with service level agreements. Former or recently separating Navy Veteran or Navy Civilian employee highly preferred. Must be a US Citizen with an Active Secret Clearance Duties:
Respond to incoming telephone calls, emails, web-submissions and other requests for technical support.
Use an established Knowledge Base to search for solutions common to re-occurring problems/issues. Provide inputs and recommendations for new Knowledge Base articles when new problems/issues are encountered.
Provide log-on assistance including resetting passwords.
Ability to troubleshoot and resolve problem issues.
Ability to multi-task.
Work effectively with little instruction on day-to-day work and general instructions on new projects or assignments.
Professional interaction with customers by phone and email.
Clear thinker with excellent interpersonal, written, and verbal communication skills.
Familiar with MS Office applications (Word, Excel, PowerPoint, Outlook)
Able to work non-traditional work hours. Preferred experience:
Knowledge of Military Sealift Command, MSC, and the mission.
Remedy ticketing experience.
2-3 years of Service Desk/Help Desk.
HDI Certification This is awarded work with the ability to start immediately. Universal Consulting Services, Inc. (UCS) is a rapidly growing Government contractor known for our expertise in health and IT solutions. Our driven, passionate professionals are catalysts for improving performance across all levels of Government. We have been recognized as one of Washington Technology's FAST 50 for our tremendous success as a woman-owned business, in addition to inclusion on Inc. Magazine's 5000 list of the fastest-growing companies in America for 2008. Our clients include, but are not limited to, the Department of Defense, Department of Justice, and Department of Treasury. We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

Keywords: Universal Consulting Services, New Orleans , Military Sealift Command (MSC) Service Desk Analyst with Security Clearance, Professions , New Orleans, Louisiana

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Professions Jobs


Maintenance Engineer - The Ritz-Carlton, New Orleans - (19085869)
Description: Maintenance Engineer At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays (more...)
Company: Marriott International, Inc.
Location: New Orleans
Posted on: 09/19/2019

Class A CDL Driver - Scaffold
Description: Join Our Team Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to (more...)
Company: Sunbelt Rentals, Inc.
Location: Baton Rouge
Posted on: 09/19/2019

Hiring Local Owner Operator Truck Drivers! (Kenner,LA)
Description: Join a Stable Company with Consistent Freight br Gulf Intermodal Services is seeking regional Owner Operators for our New Orleans, LA Terminal. br REGIONAL OWNER OPERATORS IN NEW ORLEANS, LA br (more...)
Company: IMC Companies
Location: Kenner
Posted on: 09/19/2019


CDL-A Team Truck Driver
Description: CDL-A TEAM TRUCK DRIVER - HOME WEEKLY br Teams: Enjoy Huge Earnings Weekly Home Time br EPES Transport has available positions for CDL-A Team Truck Drivers. Regional lanes serving designated customer (more...)
Company: Epes Transport System Inc
Location: Baton Rouge
Posted on: 09/19/2019

Over The Road Truck Driver
Description: J.B. Hunt is now hiring CDL-A truck drivers into our Dedicated fleet Service a single customer and enjoy consistent time off, -5 days off after -25 days out.
Company: JB Hunt
Location: New Orleans
Posted on: 09/19/2019

Hiring Health Consultants Immediately to Work From Home
Description: Nationwide Health and Dental Discount Company looking to add motivated individuals
Company: Living Healthy
Location: Baton Rouge
Posted on: 09/19/2019

CDL A Regional Truck Driver
Description: br br USA Truck just raised DRIVER PAY Connect with us br Call a USA Truck Specialist today to find out more br 866 395-6755 br br Drive more Earn More Weekly We are now
Company: USA Truck
Location: New Orleans
Posted on: 09/19/2019

Construction Estimator
Description: Construction Estimator br If you are a Construction Estimator with experience, please read on br br br What You Will Be Doing br -Understand the Construction Specifications Institute CSI (more...)
Company: CyberCoders
Location: Baton Rouge
Posted on: 09/19/2019

Facility Maintenance Engineer III - New Orleans Marriott - (19121162)
Description: Here's To Your Journey with Marriott Hotels Resorts Suites Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels. Marriott Hotels, Marriott Internationals flagship brand (more...)
Company: Marriott International, Inc.
Location: New Orleans
Posted on: 09/19/2019

CDL A - Dedicated - Home daily/weekly - $65k/year!
Description: Details:Dedicated accout out of Olney, IL--Home daily/weekly 65,000 per year average 3,500 sign on bonus 3,000 relocation bonus for those who qualify 1,200 weekly minimum for 1st four weeks on accountWerner (more...)
Company: Werner Enterprises
Location: New Orleans
Posted on: 09/19/2019

Log In or Create An Account

Get the latest Louisiana jobs by following @recnetLA on Twitter!

New Orleans RSS job feeds