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Military Sealift Command (MSC) Service Desk Analyst with Security Clearance

Company: Universal Consulting Services
Location: New Orleans
Posted on: September 14, 2019

Job Description:

Universal Consulting Services, UCS, is seeking candidates with knowledge of the Military Sealift Command (MSC) system. MSC is the leading provider of ocean transportation for the Navy and the entire Department of Defense, operating approximately 130 ships daily around the globe. The Mission of the Military Sealift Command (MSC) Help Desk is to provide the highest quality, Tier 1 support to the MSC User Community in a call center environment with its many systems and applications, as they continue their mission to support MSC Afloat and Ashore. In this position you will provide Tier 1 support in a service desk environment with the goal of first contact resolution. This also entails fielding email requests and web-submissions, collecting and documenting incidents and service requests with pertinent data, as well as escalating tickets to appropriate groups when necessary. Log and prioritize calls into the call management system in accordance with service level agreements. Former or recently separating Navy Veteran or Navy Civilian employee highly preferred. Must be a US Citizen with an Active Secret Clearance Duties:
Respond to incoming telephone calls, emails, web-submissions and other requests for technical support.
Use an established Knowledge Base to search for solutions common to re-occurring problems/issues. Provide inputs and recommendations for new Knowledge Base articles when new problems/issues are encountered.
Provide log-on assistance including resetting passwords.
Ability to troubleshoot and resolve problem issues.
Ability to multi-task.
Work effectively with little instruction on day-to-day work and general instructions on new projects or assignments.
Professional interaction with customers by phone and email.
Clear thinker with excellent interpersonal, written, and verbal communication skills.
Familiar with MS Office applications (Word, Excel, PowerPoint, Outlook)
Able to work non-traditional work hours. Preferred experience:
Knowledge of Military Sealift Command, MSC, and the mission.
Remedy ticketing experience.
2-3 years of Service Desk/Help Desk.
HDI Certification This is awarded work with the ability to start immediately. Universal Consulting Services, Inc. (UCS) is a rapidly growing Government contractor known for our expertise in health and IT solutions. Our driven, passionate professionals are catalysts for improving performance across all levels of Government. We have been recognized as one of Washington Technology's FAST 50 for our tremendous success as a woman-owned business, in addition to inclusion on Inc. Magazine's 5000 list of the fastest-growing companies in America for 2008. Our clients include, but are not limited to, the Department of Defense, Department of Justice, and Department of Treasury. We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

Keywords: Universal Consulting Services, New Orleans , Military Sealift Command (MSC) Service Desk Analyst with Security Clearance, Professions , New Orleans, Louisiana

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