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Application Analyst

Company: Performance Health Partners
Location: New Orleans
Posted on: September 23, 2019

Job Description:

At Performance Health Partners (PHP), our mission is to partner with health care systems to develop and implement customized programs and technology to manage patient safety, quality improvement, compliance activities, and operations. Performance Health Partners utilizes a software platform to deliver key solutions, and then provides on-going support and services to facilitate improvements throughout the life of the client engagement.
Job Summary:
Responsible for the design, and deployment of client applications, including reports and dashboards, in accordance with supplied standards and best practices. Responsible for data analysis and validation, gathering of requirements, collaborating with client IS teams to understand data and its use, and providing support around the applications and integrations. Monitors connections and integration issues and resolves issues or elevates them for resolution when necessary.
Job Duties include:
Technology Configuration and SupportBuild applications in a no-code/low-code development environment.Configure customer applications including templates, workflows, and reports.Maintain/update PHP documentation related to application administration, templates, dashboards, and reports.Responsible for configuring and evaluating information/data in order to build comprehensive reports. Troubleshoot and monitor service tickets from submission through resolution.Provides first and second level technical support and problem solving to clients' accounts.Leads technical work for platform conversions from one vendor to another vendor as well as single sign-on and other interfaces.Provides ongoing client status updates on client projects.Creates PowerPoint presentations, training guides, and videos for client training.
Project Management and CoordinationSupport Professional Services team with client implementations including data entry, generating test reports, technology testing, and making recommendations for data capture.Collaborate with team members to develop process workflows and PHP technology customization to allow for appropriate reporting and data collection for requested client deliverables.Timely and accurate updating of project tracking system to show progress from initiation through completion of each project.Collaborate to coordinate the submission of requested information and reports to clients in an accurate, comprehensive, and timely manner.Collaborate with internal team to develop best practice procedures and methods for PHP technology client implementations to improve the efficiency and quality of services.Schedule and conduct web-meetings with clients as needed.Appropriately seek client input and cooperation while ensuring project goals are met.Champion client needs internally by providing feedback and escalating cases, ensuring clients receive the resolution in a timely manner.Assist in developing weekly updates to client project teams.Interact with client IT departments to coordinate go-live dates, training sessions, and system needs.
Job Qualifications:
Education and Work ExperienceTwo years related IT experience supporting healthcare-related applicationsExperience with BI/Analytics tool such as Cognos, Qlik, Tableau, etc.Bachelor's degree preferably in Business, Computer Science, Health Informatics, Health Administration, Public Health, IT or related field; or equivalent years of relevant work experience is required.1-2 years of help desk/desktop support experience
Key Competencies:
Must have computer skills and dexterity required for data entry and analyzing large amount of information. Must be proficient with Microsoft Windows OS and Office Suite.Analytic and detail oriented.The ability to demonstrate highly refined analytic and communication skills, work effectively, both independently and in group settings, and able to develop creative strategic insights and solutions.Ability to prioritize, drive projects forwards at all times, complete assignments on time, and maintain a high level of client satisfaction.Experience balancing multiple client engagements simultaneously.Experience working with virtual teams preferred.
Salary:Education and experience may be considered when job offers are extended.Health, Dental, Eye, Wellness, and 401K benefits available for qualifying candidates

Keywords: Performance Health Partners, New Orleans , Application Analyst, Professions , New Orleans, Louisiana

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