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EBS Analyst

Company: Hancock Whitney
Location: New Orleans
Posted on: October 12, 2019

Job Description:

Thank you for your interest in our company! To apply, click on the button above. You will be required to create an account (or sign in with an existing account). Your account will provide you access to your application information. You may review, modify, or update your information by visiting and logging into your account.

JOB SUMMARY:

Assists with the day-to-day operations of the Check Card and ATM Departments providing customer service to branches and customers by phone, working disputes filed by customers for erroneous charges on their Check Card or ATM card and balancing general ledger and settlement accounts by performing the following duties.

ESSENTIAL DUTIES & RESPONSIBILITIES:

Provides customer service via email and phone Researches and processes disputes filed by cardholders Contacts customers and merchants to resolve disputes Develops a basic understanding of Regulation E, Visa Regulations, or any subsequent regulations to process daily work Balances daily, and/or monthly general ledger and settlement accounts Monitors cardholder transactions via the current fraud system to prevent fraud Extracts data from Electronic ATM journals to aid in the research of ATM transactions Works and reviews daily/monthly reports

MINIMUM REQUIRED EDUCATION, EXPERIENCE, & KNOWLEDGE:

High school diploma or general education degree (GED); one to three months related experience and/or training; or equivalent combination of education and experience Language Skills Ability to read a limited number of two- and three-syllable words and to recognize similarities and differences between words and between series of numbers; Ability to print and speak simple sentences Mathematical Skills Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals; Ability to compute rate, ratio, and percent and to draw and interpret bar graphs Reasoning Ability Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form; Ability to deal with problems involving several concrete variables in standardized situations Computer Skills Ability to learn or knowledge of Microsoft Office products including Microsoft Word, Excel, Access and Powerpoint; Ability to learn or knowledge of Outlook email program Certificates, Licenses, Registrations No specific certifications, licensure or registrations are needed to satisfactorily perform this job.

ESSENTIAL PHYSICAL & MENTAL REQUIREMENTS:

While performing the duties of this job, the employee is regularly required to sit and use hands to finger, handle or feel such as using a computer mouse or writing. The employee is frequently required to reach with hands and arms and talk or hear in person or on the telephone with other employees, supervisors and in some cases the general public and board of directors. The employee is occasionally required to stand; walk; climb or balance and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and distance vision. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate.

Equal Opportunity/Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religious beliefs, national origin, ancestry, citizenship, sex, gender, sexual orientation, gender identity, marital status, age, physical or mental disability or history of disability, genetic information, status as a protected veteran, disabled veteran, or other protected characteristics as required by federal, state and local laws.

Keywords: Hancock Whitney, New Orleans , EBS Analyst, Professions , New Orleans, Louisiana

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