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Hotel Reservation Agent - Harrah's Casino

Company: Caesars Entertainment
Location: New Orleans
Posted on: February 15, 2020

Job Description:

Hotel Reservation Agent - Harrah's Casino CS Harrah's New Orleans Casino & Hotel earned recognition as a CityBusiness Best Places to Work honoree, and was named #1 Large Employer in the New Orleans area by the Times-Picayune Top Workplaces program. A destination property in the heart of the city, we are continually striving to attract the best talent to provide exceptional experiences for our guests. JOB SUMMARY: Ensures flawless delivery and execution of service excellence to both internal and external customers. Ensures all customer contact is Courteous, Informative, Thorough and Friendly. ESSENTIAL JOB FUNCTIONS: Will assist Casino Hosts, Credit Executives and Casino Personnel with arranging special services for quality customers. Checks all same and next day arrivals to ensure optimum accuracy of reservations. As a Reservations Agent, this position is primarily responsible for handling incoming calls for hotel room reservation requests and property/area information inquiries in an efficient, courteous manner, while maximizing hotel occupancy. Agents of this position are to stay informed of all room types, rates and offers available through Harrah's New Orleans Casino. This position also processes requests from casino VIP guests, including but not limited to, room reservations, transportation, restaurant and special event reservations. All these duties are to be fulfilled while maintaining consistently exceptional guest service. Agents are aptly able to field guest's complaints and problems in a courteous, efficient, professional and friendly manner. Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies. High school diploma or equivalent required. Previous experience in the hospitality industry, preferably hotel front desk and/or night audit. Knowledge of basic computer programs, customer service and telemarketing is essential. Six months to two years previous experience in hotel or casino environment is required. Must be able work along with the team. Must present a well-groomed appearance. Excellent oral, verbal and customer service skills expected. PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Must be able to maneuver to all areas of the casino, including in and around Pit areas. Must be able to bend, stoop, reach, kneel, twist, and grip items when necessary. Must have the manual dexterity to operate a typewriter, computer, 10 key adding machine, photocopier, fax machine and telephone. Must be able to respond calmly and make rational decisions when handling guests' demands in a fast paced environment. Must be able to read, write, speak and understand English. Must be able to respond to visual and aural cues. GAMING PERMIT: Non-key Harrah's reserves the right to make changes to this job description whenever necessary. Louisiana-New Orleans-Harrah's New Orleans Regular

Keywords: Caesars Entertainment, New Orleans , Hotel Reservation Agent - Harrah's Casino, Sales , New Orleans, Louisiana

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