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Overnight Guest Safety Agent

Company: Ace Hotel New Orleans
Location: New Orleans
Posted on: February 15, 2020

Job Description:

Provide a safe and secure environment for all occupants of the property by ensuring that the premises is maintained in accordance with all laws, regulations, and codes pertaining to safety and security. CORE FOCUS & ESSENTIAL RESPONSIBILITIES Qualified candidates must be able to satisfactorily complete the following responsibilities. Other duties may be assigned. Administer the hiring, training, reviewing, and disciplinary actions of the security staff. Assign duties and schedules for employees. Review all reports of property losses, fire, accidents, and reports of unusual occurrences to ensure complete investigation. Oversee the fire safety inspections to ensure compliance with the law and corporate policy. Ensure that the staff is fully trained on the Hazardous Chemical Program (MSDS) and other related safety programs. Ensure that Safety Committee is in place and effective. Supervise the conducting of fire drills, train employees in fire evacuation procedures and ensure that sufficient qualified personnel are available to perform the duties of Emergency Response Team. Conduct training program for security and safety personnel to ensure the readiness of hotel staff for any emergency. Supervise the Lost and Found in coordination with the Housekeeping & Front Office department Create effective procedure and oversee activities for proper key control. Oversee the maintenance records of property costs, fires, and accident reports statistics on lost time, and other reports required by governmental agencies relating to safety and security. Recommend to management new safety and security programs, monitoring equipment, and devices that would increase the security of the hotel. Conduct site surveys with guests and clients for security needs prior to events and outside law enforcement agencies for same purposes. Correspond with guests and outside law enforcement agencies on a regular basis to insure all security needs are addressed for visits, functions or conventions. Maintain extensive knowledge of the layout of the building and public space. Be familiar with the fire alarm communication system, stand pipe, and sprinkler system. Write memos, directives, and other written forms of communication to brief other managers of matters concerning the hotel property. Communicate and assist outside emergency care providers with information regarding the property when needed. Ensure proper incident reports are filed and distributed concerning worker injuries and worker's compensation issues in the Security manager absence. Respond to emergencies on the property and take necessary steps to report or correct the situation. SUPPORTING FUNCTIONS In addition to the core focus & responsibilities, the candidate is expected to complete the following duties: Maintain relationships with various city agencies to ensure compliance with applicable regulations. Coordinate resolution of guest incidents and problems and keep guests informed of resolutions. Attend hotel operational meetings ESSENTIAL QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to satisfactorily communicate in verbal and written English with guests, management, and co-workers to their understanding. Prioritize and organize work assignments, have timely follow up and execution. Have superb time management skills. Maintain complete knowledge of all hotel services/features and hours of operation. Other language, mathematical, and reasoning abilities as outlined below. Ability to comply with physical demands as outlined below. Knowledge and understanding of Atelier & Ace Culture & initiatives Technologically sound with Microsoft Office applications. Ability to compute basic mathematical calculations.

Keywords: Ace Hotel New Orleans, New Orleans , Overnight Guest Safety Agent, Sales , New Orleans, Louisiana

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