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Mid-Market Support Agent

Company: Levelset
Location: New Orleans
Posted on: April 10, 2021

Job Description:

If you read the below description and feel this position excites you,--but your experience does not add up 100%, we encourage you to still apply and tell us why!--We look forward to learning what makes you passionate and purposeful. Job Overview:Our Senior Support Team helps Levelset's mid-market and enterprise customers use our software confidently and efficiently. This team supports the company's larger users in their day-to-day use of Levelset to ensure they are maximizing the resources available to them and never lose a night's sleep over payment.We apply a thorough knowledge of Levelset's software and a deep understanding of the needs and goals of these customers to help them do their jobs better and protect their bottom line. You'll engage and develop relationships with a portfolio of mid-market customers so they're confident in Levelset's products and people. Our team provides customers with the answers they need quickly, comes up with creative solutions to requests, and provides a calm, positive support experience from start to finish.Our team members:* Ensure a 5-star experience for a portfolio of approximately 100 customer accounts* Support their customers in the day-to-day use of Levelset* Are familiar with their customers' preferences, goals, and account usage to help first and help fast* De-escalate situations and create WOW moments* Create release videos to introduce new products and features* Work closely with mid-market Customer Success Managers, Account Executives, Account Managers, and the Director of Customer Success to expand and scale the customer baseWhat's true of you:* 2+ years of customer success / business support experience* Explain complex processes concisely and clearly* Resourceful, but know when to ask for help* Invested in building relationships with customers* Perceptive, an active listener, and can read a situation quickly* Assume good intent and always start from a position of love, not fear* Have a personable and motivational attitude* Highly collaborative and a team player* Detail-oriented and have exceptional follow-through* Enjoy problem-solving * Experience supporting C-Suite customers is a plusAbout Levelset Levelset has been named one of the "Best Places to Work" by New Orleans CityBusiness three years in a row for our mission-driven culture and commitment to internal and external growth. Backed by venture funding, we are growing rapidly and looking for new exciting team members to add their unique talents to our mission. We empower contractors to always get what they earn, and our software platform makes lien rights in the construction industry simple and stress-free, so contractors and suppliers can get paid.Why Levelset * With a newly distributed workforce, we make engagement and employee wellness even more of a priority. We want you to love your job! * We believe professional growth (i.e. building your skills) is essential. Working here provides the opportunity for increased responsibility, continuous learning, and more.* We have a very welcoming culture that starts at the top with our CEO.* Nothing is a secret here, we think honesty and transparency create a productive workplace.* Recognition for hard work and demonstrating our core values is important to us.Benefits* Competitive health benefits, including mental, emotional, and behavioral health benefits and an easy-to-use Employee Assistance Program.* Flexible sick & personal leave policy needed for health, family, and parenting during this tough time.* Open vacation policy - we do require employees to take a minimum of 5 days off in a row each year. * Subsidized International Travel- we subsidize international travel starting at 6 months, and increasing each year* Equity, per company's general stock grant plan * 401k account through Betterment which allows you to seamlessly save money for retirement directly from your paycheck* Learning and Development Opportunities - including reimbursements for books, Coursera online courses, and opportunities to learn through outside speakers and our employee resource groups - not to mention opportunities to learn new skills from your colleaguesWe are committed to fighting injustice throughout the construction industry, and fairness is key to our company's purpose. We are an equal opportunity employer and value diversity at our company. We do not discriminate.

Keywords: Levelset, New Orleans , Mid-Market Support Agent, Sales , New Orleans, Louisiana

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