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Front Desk Agent - Full Time

Company: AC Hotel New Orleans Bourbon/French Quarter by Mar
Location: New Orleans
Posted on: November 22, 2021

Job Description:

Summary of the hotel

Contemporary style meets Southern charm at AC Hotel New Orleans Bourbon/French Quarter Area. The neo-classical building was originally constructed in 1921 and has been transformed into an institutional quality asset having undergone a $20,000,000 state of art conversion of the storied New Orleans Cotton Exchange Building into a sleek, European-inspired boutique hotel. The property features 6 event spaces totaling 4,680 Sq. Ft, 220 newly renovated guest rooms, a rooftop terrace and is ideal for the modern-day traveler.

Position overview

Are you a fast thinking individual that seeks challenges with enthusiasm and a strong sense of urgency? Do you enjoy a competitive sales arena within the hospitality field? Do you enjoy building relationships and continued people interaction where your flexibility and ability to "think outside of the box" is recognized and appreciated? Are you persuasive by nature, but assertive and adept in securing new clients and insuring you are able to "close the deal"?

If the answer is YES, AC Hotel New Orleans,has an opportunity for you!

The Guest Service agent position provides a warm and welcoming experience for all guests and visitors. Handles all aspects of guest registration/check-in and checkout procedures. Provides special assistance and information about the hotel, hotel amenities, and local area attractions. Resolves guest concerns and provides professional service to gain high level of guest confidence and satisfaction. Enters information into computer system, collects funds and runs necessary reports. Seeks opportunities to maximize revenue.

Duties & Responsibilities

Primary Responsibilities/Essential Functions:

Welcomes guests by greeting them in an enthusiastic and professional manner, answering questions and responding to requests. Provides information about hotel and hotel amenities.

Registers hotel guest by obtaining or confirming room requirements, verifying preregistration, assigning rooms, obtaining information and signatures. Issues door key cards.

Establishes guest credit by verifying credit cards or obtaining cash. Seeks opportunities to maximize revenue.

Directs guest to hotel rooms by showing room locations on a hotel map. Calls Bell person.

Effectively deals with internal and external customers, some of who may require a high level of patience, tact and diplomacy to defuse anger.

Collects accurate information and resolves conflicts. Keeps immediate supervisor promptly and fully informed of any problems, potential safety issues, or unusual situations so prompt corrective action may be taken.

Communicates with other departments to fulfill guest needs.

Maintains hotel records by entering required room and guest account data into systems.

Performs all guest accounting functions according to hotel procedure to ensure all guest and house accounts are completed and accurate.

Collects hotel revenue by entering services and charges, computing bills and obtaining payments.

Runs all necessary reports and balances paperwork.

Maintains accuracy of cash banks. Balances funds and provides change.

Resolves guest complaints within scope of authority; otherwise refers the matter to management.

Notifies supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft.

Notifies management of any problems resulting from guest complaints, intoxication or disruptive behavior Follows all safety policies and procedures.

Reports potential safety issues to manager whenever observed and takes immediate action to resolve in emergency situations.

OSHA laws require the use of Personal Protective Equipment (PPE) when performing work duties that have the potential of risk to your health or safety. Team members will be trained in the proper use and care of assigned PPE if applicable. The hotel provides the required PPE. Team member has responsibility to report defective, damaged or lost PPE or equipment that does not fit properly to their Manager.

Maintains strict compliance with hotel's Hazardous Material (HAZMAT) program and familiarizes self with current MSDS.

Reporting to work as scheduled (on time and on regular basis) is an essential function of the job.

Special Skills & Abilities/Mental and Physical Demands:

While performing the duties of the job the team member regularly stands for sustained periods of time or walks from one work area to another. While performing the duties of the job the team member frequently uses fingers to enter data into computer or operate office equipment. The team member occasionally grasps objects. The team member frequently reaches by extending hand(s) and arm(s) in any direction. The team member occasionally stoops and crouches. The team member regularly talks when communicating with guests. The team member regularly needs to hear voices while interacting with guests. Exerts up to 70 pounds of force occasionally when moving luggage. The team member is required to have close visual acuity to prepare and analyze data and figures and view a computer terminal. The team member is required to have visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned and to make general observations of facilities. The team member is subject to inside environmental conditions. The noise level is moderate. The team member is subject to hazards which includes proximity to electrical current found in office related equipment. The team member is occasionally subject to atmospheric conditions such as perfumes, odors, or dusts.

Company

Since 1987, Pacific Hospitality Group (PHG) has created a culture centered around a strategic Vision and MBM Guiding Principles to drive business success. With hotel properties from Poipu Beach in Kauai to the heart of the French Quarter in Louisiana, PHG's growing portfolio of hotels and resorts aims to maximize investment opportunities across the United States. The company manages, develops, finances, and owns 11 hotels and resorts located in California, Hawaii, Arizona, Texas, and Louisiana amassing 2,219 guest rooms and 144,552 square feet of premier indoor meeting and event space

For more information about this hotel and Pacific Hospitality Group (PHG) visit and click on Hotel Portfolio tab and About PHG

AC Hotel New Orleans is an equal opportunity Employer M/F/V/D
(ref. 35892)

Keywords: AC Hotel New Orleans Bourbon/French Quarter by Mar, New Orleans , Front Desk Agent - Full Time, Sales , New Orleans, Louisiana

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