Customer Care Agent
Company: Careerbuilder-US
Location: New Orleans
Posted on: January 26, 2023
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Job Description:
Join the Solar For All Revolution!At PosiGen, we are making a
difference in our communities and our world with solar power for
all. - Our mission is to provide customers the best solution for
their family to have access to affordable solar power, invest in
their homes, and take steps toward a brighter future.Do you want to
have the opportunity to make a difference in the community and make
a positive impact on the families we serve?Would you like an
opportunity to make a difference in our environment supporting
clean energy initiatives?If your answer is Yes, we would love to
speak with you about an amazing opportunity we have at PosiGen!We
offer an excellent compensation and benefit package including:Base
Pay: $17 per hourCommission Incentive PotentialMedical, Dental,
Vision, 401k with company match up to 6%, PTO, Life Insurance, HSA,
FSA, Stock Options, Paid Maternity and Leave, Financial Wellness,
and More!$500 Employee Referral Program8 Paid Holidays2 Additional
Floating HolidaysWhat will you do?Ensure an excellent customer
service experience for PosiGen customers to resolve any
issuesAnswer customer inquiries or questions relating to their
solar panel's system performance or maintenanceHandle escalated
customer calls and address any collection issues expediently to
ensure customer satisfactionTake responsibility for resolving
disputes, ensuring that the customer's concerns are addressed.Make
decisions on complex matters while maintaining patience,
compassion, and empathyWe want to hear from you if:Have the ability
to relate to people from a variety of different backgroundsAre
persuasive, persistent, and self-motivatedHave de-escalation,
advanced customer service, and analytical skillsHave the ability to
communicate effectively over the phone and emailAre able to handle
30+ inquiries per day via inbound/outbound phone callsSalesforce
experience a plusJob Type: Full TimeWe believe in our team members
success and empower them to learn, grow, and thrive in their
careers. You can expect to receive comprehensive training that can
take you from any level of experience to the success you choose.
Path to managerial opportunities also available from within. - Are
you ready to be a part of an organization that invests in you? -
Apply today and join the solar revolution to provide solar for
all!PosiGen is an Equal Opportunity / Affirmative Action employer
committed to diversity in the workplace. All qualified applicants
will receive consideration for employment without regard to race,
color, religion, sex, sexual orientation, gender identity, national
origin, disability, protected veteran status or any other factor
protected by applicable federal, state or local laws. Individuals
who require reasonable accommodations under the Americans with
Disabilities Act in order to participate in the search process
should notify the Office of Human Resources.#indam
Keywords: Careerbuilder-US, New Orleans , Customer Care Agent, Sales , New Orleans, Louisiana
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here to apply!
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