Customer Care Agent

Company: Careerbuilder-US
Location: New Orleans
Posted on: January 26, 2023

Job Description:

Join the Solar For All Revolution!At PosiGen, we are making a difference in our communities and our world with solar power for all. - Our mission is to provide customers the best solution for their family to have access to affordable solar power, invest in their homes, and take steps toward a brighter future.Do you want to have the opportunity to make a difference in the community and make a positive impact on the families we serve?Would you like an opportunity to make a difference in our environment supporting clean energy initiatives?If your answer is Yes, we would love to speak with you about an amazing opportunity we have at PosiGen!We offer an excellent compensation and benefit package including:Base Pay: $17 per hourCommission Incentive PotentialMedical, Dental, Vision, 401k with company match up to 6%, PTO, Life Insurance, HSA, FSA, Stock Options, Paid Maternity and Leave, Financial Wellness, and More!$500 Employee Referral Program8 Paid Holidays2 Additional Floating HolidaysWhat will you do?Ensure an excellent customer service experience for PosiGen customers to resolve any issuesAnswer customer inquiries or questions relating to their solar panel's system performance or maintenanceHandle escalated customer calls and address any collection issues expediently to ensure customer satisfactionTake responsibility for resolving disputes, ensuring that the customer's concerns are addressed.Make decisions on complex matters while maintaining patience, compassion, and empathyWe want to hear from you if:Have the ability to relate to people from a variety of different backgroundsAre persuasive, persistent, and self-motivatedHave de-escalation, advanced customer service, and analytical skillsHave the ability to communicate effectively over the phone and emailAre able to handle 30+ inquiries per day via inbound/outbound phone callsSalesforce experience a plusJob Type: Full TimeWe believe in our team members success and empower them to learn, grow, and thrive in their careers. You can expect to receive comprehensive training that can take you from any level of experience to the success you choose. Path to managerial opportunities also available from within. - Are you ready to be a part of an organization that invests in you? - Apply today and join the solar revolution to provide solar for all!PosiGen is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other factor protected by applicable federal, state or local laws. Individuals who require reasonable accommodations under the Americans with Disabilities Act in order to participate in the search process should notify the Office of Human Resources.#indam

Keywords: Careerbuilder-US, New Orleans , Customer Care Agent, Sales , New Orleans, Louisiana