Company: Le M--ridien New Orleans
Location: New Orleans
Posted on: May 26, 2023
New Orleans, Louisiana
The purpose of a SALES COORDINATOR is to answer sales office phones when sales staff is not available and respond to all sales inquiries accurately, timely and in a professional manner.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
-Responsible for maintaining and updating sales files in Sales Pro.
-Coordination of all groups as contracted by the sales manager/DOS. Contact and provide appropriate follow-up on all signed/contracted business within five (5) working days. Determine and coordinate all needs of the customer.
-Responsible for effectively communicating with the various departments to ensure that the meeting and related functions are executed to exceed the clients expectations.
-Maintains well documented, accurate, organized and up-to-date file management in order to serve client and employer in the most expedient, organized and knowledgeable manner.
-Maintains file history.
-Develops strong customer relationships through appropriate client communication and the use of professional, courteous and ethical interpersonal interaction.
-Work with sales personnel to achieve required sales team goals.
Have current knowledge of hotel rates, strategies, discounts and promotions.
Assist with completing any required sales reports.
Maintains regular attendance, is consistently on time, and observes prescribed work, break and meal periods in compliance with standards.
-Maintains high standards of personal appearance and grooming, which include compliance with the dress code.
-Performs any other duties as requested by supervisor.
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties of the position.
DESIRED COMPETENCIES, WORK SKILLS, AND KNOWLEDGE
To perform the job successfully, an individual should demonstrate the following competencies. Other competencies may be required.
Associate demonstrates a high QUALITY of work:
-Demonstrates accuracy and thoroughness.
-Monitors own work to ensure quality.
-Provides the best possible service to clients and customers.
Associate demonstrates acceptable PRODUCTIVITY standards
-Meets or exceeds productivity standards.
-Produces adequate volume of work efficiently in a specific time.
Associate demonstrates excellent CUSTOMER SERVICE SKILLS
-Responds to requests for service and assistance.
-Demonstrates the desire and ability to provide high quality service to both internal and external customers.
-Solicits customer feedback to improve service.
Associate demonstrates INITIATIVE
-Asks for and offers help when needed.
-Includes appropriate people in decision-making.
Associate demonstrates ACCOUNTABILITY for their job performance
-Takes responsibility for own actions.
-Performs work with little or no supervision; works independently.
-Can be relied upon regarding task completion and follow up.
Keywords: Le M--ridien New Orleans, New Orleans , Sales Coordinator, Sales , New Orleans, Louisiana
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