NewOrleansRecruiter Since 2001
the smart solution for New Orleans jobs

Customer Service Representative / HME Support Rep.

Company: Mommy Jobs Online
Location: New Orleans
Posted on: June 14, 2019

Job Description:

This position is with Mommy Jobs Online, so please visit mommyjobsonline.com to apply and get registered on our site directly! Mommy Jobs Online is seeking a HME Support Representative to answer incoming calls, voicemails and emails to the Support Desk regarding user questions. The Representative is responsible for identifying the customer issue and providing a solution in order to resolve the case. The Representatives primary objective of the HME customer support team is to provide consultative responses to the many types of technical and non-technical questions raised by our customers and maintain a high level of customer satisfaction. The Representative is a hands-on contributor, and will be responsible for handling calls, emails and voicemails from the our customer base. The Representative must be able to communicate effectively with customers while also being comfortable with challenging scenarios. The right candidate has a mix of support and technical competencies, and is experienced with product release and customer service responsibilities. The Representative must be a team player with a positive attitude, strong interpersonal skills, and strong verbal and written communication skills. Must have a general understanding on how software businesses are organized and how customer support success is measured. What youll do: Work directly with our customers either by telephone or through electronic communication Answer questions and resolve cases regarding our application and its extended services Respond promptly to customer inquiries Professionally listen to and resolve customer concerns and escalate as appropriate Obtain and evaluate all relevant information to handle inquiries and complaints Direct requests and unresolved issues to the designated resource Accurately record details of inquiries, comments, concerns, action taken and next steps Communicate and coordinate with internal departments as needed Document resolutions into knowledge articles for information sharing Provide exceptional customer service by following up on customer interactions Expect occasional off-hours, shift work, or weekend hours as needed to support Production and Releases. About you: Must be a quick learner, pleasant, and have strong dedication and commitment level to a positive customer experience Must be able to work in a fast-paced, challenging environment with minimal supervision Looking for someone with a great attitude that is willing to learn and increasingly strive to improve Strong interpersonal, communication, and customer service skills with the ability to resolve challenging issues in a timely manner Dependable to be at work during assigned shifts and to complete work as expected Ability to multitask and meet specific goals set by supervisors and management Experience with documenting procedures while speaking with customers Strong problem solving and analytical skills About your background: Bachelors degree strongly preferred Minimum 2 years of experience in a customer support environment. Knowledge of customer support best practices. HME, Home health or healthcare administrative experience preferred Product knowledge preferred Call center experience Proficiency with Microsoft Office Suite (Outlook, Word, and Excel) Proficiency with Web Browsers (Explorer, Firefox, Chrome, and Safari) Basic understanding of DME industry, medical billing and accounting Equivalent combination of education and experience will be considered To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Pay: $15.00 per hr. To Become An Agent Apply at mommyjobsonline.com and click on Join Now and select the Customer Service Job Bank Registry to get connected with client and to begin their hiring process. Please reference agent id code MJOLCarol3250 when you register online. If you have further questions please contact us at 1 (405) 418 - 6160.

Keywords: Mommy Jobs Online, New Orleans , Customer Service Representative / HME Support Rep., Sales , New Orleans, Louisiana

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Sales Jobs


On-Demand Life Insurance Agent ? 100% commission, work when
Description: Earn unlimited commission selling life insurance through ASSURANCE, and access our leading-edge insurance sales platform as an independent, licensed agent. ASSURANCE provides marketing, qualified leads, (more...)
Company: Assurance
Location: Baton Rouge
Posted on: 06/21/2019

Life Insurance Agent Think Uber meets insurance, work when & where you
Description: Life Insurance Agent Think Uber meets insurance, work when where you Earn unlimited commission selling life insurance through ASSURANCE, and access our leading-edge insurance sales platform as an independent, (more...)
Company: Assurance Wireless
Location: Baton Rouge
Posted on: 06/21/2019

On-Demand Life Insurance Agent 100% commission, work when & where you want
Description: Earn unlimited commission selling life insurance through ASSURANCE, and access our leading-edge insurance sales platform as an independent, licensed agent. ASSURANCE provides marketing, qualified leads, (more...)
Company: Assurance Wireless
Location: Baton Rouge
Posted on: 06/21/2019


Life Insurance Agent - No 12 month chargeback window, 3x daily payouts
Description: Life Insurance Agent - No 12 month chargeback window, 3x daily payouts Earn unlimited commission selling life insurance through ASSURANCE, and access our leading-edge insurance sales platform as an independent, (more...)
Company: Assurance Wireless
Location: Baton Rouge
Posted on: 06/21/2019

Life Insurance Agent - No desk/Agency fees, no door-to-door
Description: Life Insurance Agent - No desk/Agency fees, no door-to-door Earn unlimited commission selling life insurance through ASSURANCE, and access our leading-edge insurance sales platform as an independent, (more...)
Company: Assurance Wireless
Location: Baton Rouge
Posted on: 06/21/2019

Contract Life Insurance Agent Think Uber meets insurance!
Description: Contract Life Insurance Agent Think Uber meets insurance Earn unlimited commission selling life insurance through ASSURANCE, and access our leading-edge insurance sales platform as an independent, licensed (more...)
Company: Assurance Wireless
Location: Baton Rouge
Posted on: 06/21/2019

Retail Sales Associate
Description: We are seeking qualified people for retail sales and service,
Company: Adler Coleman and Sons Inc
Location: New Orleans
Posted on: 06/21/2019

On-Demand Life Insurance Agent -- 100% commission, work when & where yo
Description: Earn unlimited commission selling life insurance through ASSURANCE, and access our leading-edge insurance sales platform as an independent, licensed agent. ASSURANCE provides marketing, qualified leads, (more...)
Company: Assurance
Location: Baton Rouge
Posted on: 06/21/2019

Remote Life Insurance Agent -- No 12mo chargeback window, 3x daily payo
Description: Earn unlimited commission selling life insurance through ASSURANCE, and access our leading-edge insurance sales platform as an independent, licensed agent. ASSURANCE provides marketing, qualified leads, (more...)
Company: Assurance
Location: Baton Rouge
Posted on: 06/21/2019

Client Service Representative I (Part-Time)
Description: Job DescriptionThis is an entry level position responsible for processing all release of information ROI specifically medical record requests in a timely and efficient manner ensuring accuracy and providing (more...)
Company: CIOX
Location: New Orleans
Posted on: 06/21/2019

Log In or Create An Account

Get the latest Louisiana jobs by following @recnetLA on Twitter!

New Orleans RSS job feeds