Guest Service Representative - Overnight Shift - Sheraton New Orleans Hotel (170015ZM)
Location: New Orleans
Posted on: July 13, 2019
Heres To Your Journey with Sheraton Sheraton is one of Marriott
Internationals 30 renowned hotel brands. As the worlds leading
hospitality company, we offer unmatched opportunities for
associates to grow and succeed. We believe a great career is a
journey of discovery and exploration. The Sheraton New Orleans
Hotel, located at 500 Canal St, New Orleans, LA, 70130 is currently
hiring a Overnight Guest Service Representative. Responsibilities
include: Organize, confirm, process, and conduct all guest
check-ins/check-outs, room reservations, requests, changes, and
cancellations. Secure payment; verify and adjust billing. Activate
and file room keys. Process all guest requests and relay messages.
Print contingency lists to have a record of all guests in case of
emergency. Identify and explain room features to guests; supply
guests with directions and information regarding property
amenities, services, and hours of operation, and local areas of
interest. Ensure that any outstanding requests or problems from the
previous day receive priority and are resolved. Run and review
daily reports/logs. Complete designated cashier and closing reports
in the computer system. Accept and record wake-up call requests and
deliver to appropriate department. Count bank at beginning and end
of shift; secure bank. Process all payment types, adjustment
vouchers, paid-outs, correction vouchers, and miscellaneous
charges; provide change. Notify Loss Prevention/Security of any
guest reports of theft. Follow all company policies and procedures;
report accidents, injuries, and unsafe work conditions to manager;
ensure uniform and personal appearance are clean and professional;
maintain confidentiality of proprietary information; protect
company assets. Welcome and acknowledge all guests according to
company standards; anticipate and address guests' service needs;
assist individuals with disabilities; thank guests with genuine
appreciation. Speak with others using clear and professional
language; answer telephones using appropriate etiquette. Develop
and maintain positive working relationships with others; support
team to reach common goals. Comply with quality assurance
expectations and standards. Stand, sit, or walk for an extended
period of time. Move, lift, carry, push, pull, and place objects
weighing less than or equal to 10 pounds without assistance.
Perform other reasonable job duties as requested by Supervisors.
Marriott International is an equal opportunity employer committed
to hiring a diverse workforce and sustaining an inclusive culture.
Marriott International does not discriminate on the basis of
disability, veteran status or any other basis protected under
federal, state or local laws.
Keywords: Marriott, New Orleans , Guest Service Representative - Overnight Shift - Sheraton New Orleans Hotel (170015ZM), Sales , New Orleans, Louisiana
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