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Treasury Services Client Support Rep 2

Company: Hancock Holding Company
Location: New Orleans
Posted on: July 15, 2019

Job Description:

Thank you for your interest in our company! To apply, click on the button above. You will be required to create an account (or sign in with an existing account). Your account will provide you access to your application information. You may review, modify, or update your information by visiting and logging into your account. JOB FUNCTION / SUMMARY: Provides support to commercial customers and internal employees who utilize Treasury Management Services; Services and supports to enhance the strategic direction of the commercial line of business and contributes to the overall success of customer satisfaction and retention. ESSENTIAL DUTIES & RESPONSIBILITIES: - Provides phone and email support for all Treasury Management products and services - Supports both the commercial customer base and internal employees - Provides customer training for all Cash Management products & services for the commercial customer base - Generates reports as needed by management - Quality assurance for all Sales/Service Requests - Scan and verify all documents into imaging system - Initiate action requests for implementation of Treasury products and services - RDC customers - Inform supervisor of additional training/procedural opportunities - Notifies supervisor of any fraud, escalated customer and technical issues. - Maintains positive and professional attitude - Completes sophisticated setups with little assistance - Assists in preparing support documentation for policy and procedures - Provides training to Treasury Services Client Support Rep 1s on new policies and procedures SUPERVISORY RESPONSIBILITIES: None MINIMUM REQUIRED EDUCATION, EXPERIENCE, & KNOWLEDGE: - High school diploma or general education degree (GED); one to three months related experience and/or training; or equivalent combination of education and experience - Minimum of 5 years banking experience - Minimum of 1 year Customer Service experience - 3 years of Treasury Products & Services experience ESSENTIAL MENTAL & PHYSICAL REQUIREMENTS: - Ability to work under stress and meet deadlines - Ability to operate a keyboard if required to perform the essential job functions - Ability to read and interpret a document if required to perform the essential job functions - Ability to travel if required to perform the essential job functions - Ability to lift/move/carry approximately 20 pounds if required to perform the essential job functions. If the employee is unable to lift/move/carry this weight and can be accommodated without causing the department/division an undue hardship then the employee must be accommodated; hence omitting lifting/moving/carrying as a physical requirement. DISCLAIMER This job description is only valid as of the date it was revised. Please contact the HR Compensation Department to obtain the latest version. Information contained herein should be treated as confidential to Hancock Holding Company. NOTHING IN THIS JOB DESCRIPTION RESTRICTS MANAGEMENT'S RIGHT TO ASSIGN OR REASSIGN DUTIES AND RESPONSIBILITIES TO THE JOB AT ANY TIME Equal Opportunity/Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religious beliefs, national origin, ancestry, citizenship, sex, gender, sexual orientation, gender identity, marital status, age, physical or mental disability or history of disability, genetic information, status as a protected veteran, disabled veteran, or other protected characteristics as required by federal, state and local laws.

Keywords: Hancock Holding Company, New Orleans , Treasury Services Client Support Rep 2, Sales , New Orleans, Louisiana

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